Front of House Assistant

Eventim Apollo; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Full training on systems

London's iconic venue

Variety in every shift

Supportive team

Job summary

Eventim Apollo in London is seeking friendly, enthusiastic Front of House staff to deliver outstanding guest experiences during live events. You’ll rotate across areas, from bar service to seating and cloakroom support, bringing energy and a guest-first attitude.

Join a dynamic team at one of London’s most iconic venues. Flexible weekday and weekend evening shifts, full training, and the chance to be part of unforgettable performances. Availability for matinees may be required.

Qualifications

• Proactive, approachable with a warm guest-first attitude.
• Bar experience with confidence in cash handling and customer service.
• Calm and collected in a busy, fast-paced environment.
• Enjoys teamwork and communicating with all types of people.
• Flexible and available for weekday and weekend evening shifts.

Responsibilities

• Serve drinks behind our bars.
• Welcome guests, check tickets and show them to their seats.
• Assist with cloakroom or help with merchandise sales.

Skills

Bar experience

Cash handling

Customer service

Team player

Flexible shifts

Job description

Are you looking for a flexible role with a difference?

Want to work for a company named in The Sunday Time Best Places to Work 2024?

Bring the energy. Make every moment count.

Are you passionate about live events and love delivering exceptional customer experiences? We're looking for enthusiastic, friendly and flexible people to join our Front of House team at the legendary Eventim Apollo.

Whether it's a sold-out comedy show, a live music gig, or a red-carpet event—no two shifts are ever the same, and you'll play a vital role in making sure every guest has an unforgettable time.

What You'll Be Doing

This is a varied, hands-on role where you'll rotate across different areas of the venue:

• Serving drinks behind our bars
• Welcoming guests, checking tickets and showing them to their seats
• Assisting with the cloakroom or helping with merchandise sales

You'll be part of a dynamic team that keeps everything running smoothly from doors open to final encore.

What We're Looking For

We want people who:

• Are proactive, approachable, and positive with a warm, guest-first attitude
• Have bar experience, plus confidence in cash handling and customer service
• Stay calm and collected in a busy, fast-paced environment
• Enjoy working in a team and communicating with all types of people
• Are flexible and available for weekday and weekend evening shifts

What You'll Get

• Full training on our systems and processes—no need to be a venue pro from day one
• A chance to work at one of London's most iconic venues
• Variety in every shift, and the chance to be part of incredible live experiences
• A fun, supportive team and a workplace where your energy and ideas matter

Where: You'll be based at the venue which is at 45 Queen Caroline Street, Hammersmith, W6 9QH and need to be available to work evenings and weekends and sometimes afternoon for matinee theatre performances. You will be sent the rota a month in advance and you select your availability.

When: We will be interviewing week commencing 5 October and looking for people to start work with us on 29 October and 3 November.

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.