Front of House Assistant

Bannatyne; Broadstairs; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and wellness organization in Broadstairs seeks a Front of House Assistant to deliver exceptional customer service and manage spa bookings. The role includes welcoming guests, handling inquiries, and assisting in the promotion of services. Ideal candidates will have strong interpersonal skills and a passion for health and wellness. Competitive perks such as a free gym membership and training opportunities are available. Join our dedicated team and make a lasting impression!

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave increases with tenure

Free gym membership

Discounted Spa Treatments

Discounted Meals and Beverages

Career & Personal Development training

Mental Health, Well-Being Services

Length of Service Awards

Staff Awards and Bonuses

Qualifications

• Proven experience in a receptionist or customer service role is desirable.
• Basic computer skills and proficiency with booking systems are beneficial.
• Ability to work flexible hours, including weekends and holidays is required.

Responsibilities

• Greet and welcome guests professionally.
• Manage spa bookings and appointments efficiently.
• Handle guest inquiries and process payments at the reception.

Skills

Interpersonal skills

Customer service focused

Organizational skills

Multitasking abilities

Job description

Job Title : Front of House Assistant

Hours : 40 per week

Rate of Pay : £ per hour

Location : Broadstairs

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks :

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe / bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant :

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

What we are looking for :

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be starts to finishes.
• It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.

Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!