Front of House - 1Rebel Leadenhall

1Rebel Limited; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A fitness company is seeking a Front of House for their new studio in the City of London. The role involves providing exceptional customer service, conducting club tours, and selling memberships. Strong communication and teamwork skills are essential. The position offers the opportunity to thrive in a dynamic environment, with perks including access to classes and team socials.

Benefits

Unlimited access to 1Rebel classes

Regular team socials and nights out

Discount on merchandise

Opportunity to gain gym experience

Qualifications

• Strong availability throughout December for training/studio set up for opening.
• Demonstrate outstanding Customer Service skills.
• Maintain professional behaviour working effectively as a team player.
• Possess excellent communication skills, both verbal and written, with the ability to show empathy and keep calm.
• Proactive approach to work with the ability to prioritise work in fast-paced environments.
• Cooperative attitude towards the in-club team, trainers, head office and any contractors working on site.
• A passion for fitness and enjoyment of the club environment.

Responsibilities

• Greet & check-in every customer to their class.
• Conduct club tours for prospective members & proactively sell memberships or promotions.
• Opening + Closing clubs with an understanding of how to reconcile daily takings in club.
• Deal with any customer queries in a timely and precise manner, escalating when appropriate.
• Ensure all club daily documents and tasks are completed and maintained.
• Sell and make high quality protein shakes, handling pre-ordered shakes and shakes purchased on the ground.
• Sell and promote retail.
• Maintain clean, safe, functional club areas, including the changing rooms, wet areas, water station, bar area, club, retail and reception.
• Ready to jump in for last minute cover support.

Skills

Customer Service Skills

Communication Skills

Reliability

Team Collaboration

Proactive Approach

Job description

Are you passionate about fitness and thrive in dynamic environments? Do you want the opportunity to work at a brand new 1Rebel studio? If so, we have the perfect role for you! We are hiring for our newest 4 concept studio opening in December, 1Rebel Leadenhall (EC3).

As a Front of House, you will be an essential part of our Leadenhall team, bringing exceptional customer service and a welcoming atmosphere to a brand new site within the company.

What we’re looking for:

• Versatility: Working in a fast paced environment, within our new studio launching Reshape, Ride, Reformer & Reset
• Stage Presence: Be the welcoming smile customers look forward to seeing when they enter the club; providing 10* customer service to new and returning customers & supporting on all enquiries
• Customer Focus: A passion for providing exceptional service and creating positive customer experience
• Collaboration: Work closely with a diverse team, learning everything there is to know about the club + its customers
• Communication: Communicate with teams + manager to effectively manage your time, with a co-operative attitude towards in-club teams, trainers, head office + customers
• Reliability: Dependable and punctual, with a professional attitude and experience

As a Front of House, no day will look the same, but you can expect to be undertaking the following responsibilities:

• Greet & check-in every customer to their class
• Conduct club tours for prospective members & proactively sell memberships or promotions
• Opening + Closing clubs with an understanding of how to reconcile daily takings in club
• Deal with any customer queries in a timely and precise manner, escalating when appropriate
• Ensure all club daily documents and tasks are completed and maintained
• Sell and make high quality protein shakes, handling pre-ordered shakes and shakes purchased on the ground
• Sell and promote retail
• Maintain clean, safe, functional club areas, including the changing rooms, wet areas, water station, bar area, club, retail and reception
• Ready to jump in for last minute cover support

SKILLS AND EXPERIENCE

• Strong availability throughout December for training/studio set up for opening

• Demonstrate outstanding Customer Service skills
• Maintain professional behaviour working effectively as a team player
• Possess excellent communication skills, both verbal and written, with the ability to show empathy and keep calm
• Proactive approach to work with the ability to prioritise work in fast-paced environments
• Cooperative attitude towards the in-club team, trainers, head office and any contractors working on site
• A passion for fitness and enjoyment of the club environment

• Working in a fun, energetic, gym environment
• Unlimited access to 1Rebel classes
• Regular team socials, nights out, and the best Christmas parties around!
• Opportunity to gain gym experience and become a 1Rebel trainer
• Discount on merchandise