Front House Manager

Reed; Woodbridge; On-site; GBP 31,000; Full time

Job summary

A leading hospitality company in the United Kingdom is seeking a Front of House Manager to ensure smooth dining operations and deliver exceptional guest experiences. The ideal candidate will have strong team management skills, food safety knowledge, and the ability to foster a positive environment. This role offers a salary of £31,000 per annum and various employee benefits, including annual leave and opportunities to work in diverse locations.

Benefits

25 days annual leave plus bank holiday

Opportunity to buy additional holiday days

Discounted holiday breaks and retailers

Qualifications

• Proven experience in managing and developing teams within a catering or hospitality environment.
• Strong knowledge of food safety, allergen management, and HACCP procedures.
• Ability to deliver excellent customer service.

Responsibilities

• Ensure smooth and efficient dining room operations while leading the catering team.
• Maintain health, safety, and hygiene standards.
• Oversee meal service and respond to guest feedback.

Skills

Team management

Food safety

Customer service

Communication

IT proficiency

Education

Leadership and Management qualification (Level 3 or above)

Tools

Microsoft Office

Job description

Front of House Manager

Salary £31,000 per annum

42 hours a week and weekends required on a rota basis

Role Purpose

To ensure smooth and efficient dining room operations while providing strong leadership and support to the catering team. This role is key to delivering exceptional guest experiences through high standards of food safety, allergen management, and customer service.

Key Responsibilities

• Compliance: Maintain health, safety, and hygiene standards; monitor allergen procedures; train staff on HACCP and food safety.
• Customer Service: Oversee meal service, ensure a clean and well-stocked dining area, respond to guest feedback, and work with the kitchen team to minimise waste.
• Team Leadership: Manage, train, and coach front-of-house staff; delegate tasks; monitor performance; foster a positive team culture.
• Operations & Finance: Handle scheduling, recruitment, purchasing, and stock control; ensure cost efficiency and support sustainability initiatives.
• Additional Duties: Deputise for the Catering Manager, contribute to centre operations, and maintain professional development.

Why you?

Essential Experience & Skills

• Proven experience in managing and developing teams within a catering or hospitality environment.
• Strong knowledge of food safety, allergen management, and HACCP procedures.
• Ability to deliver excellent customer service and manage guest feedback effectively.
• IT literacy, including proficiency in MS Office applications.
• Confident communicator with strong leadership and coaching skills.

Desirable

• Leadership and Management qualification (Level 3 or above).
• Training or First Aid certification.
• Experience in large-scale catering operations.

Personal Attributes

• High attention to detail and commitment to maintaining standards.
• Positive, proactive approach to problem-solving and continuous improvement.
• Ability to work collaboratively and foster an inclusive team environment.

What is in it for you?

• 25 days annual leave plus bank holiday and your birthday off.
• Open to buy additional holiday days.
• Opportunities to work in different locations in the UK and in Europe.
• Discounted holiday breaksand retailers

If you are interested in this role, please apply with your up-to-date CV.