Front-End Customer Service Manager - Lead & Develop Teams

B&M Retail; Harlow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK retailer is seeking a Customer Service Manager for their Harlow store. This role involves leading the checkout team, ensuring excellent service standards, and supporting team development in a fun, fast-paced environment. The ideal candidate will have retail or hospitality management experience, strong numeracy skills, and a passion for customer service. Join now for a competitive salary, career progression opportunities, and employee discounts.

Benefits

Competitive salary + bonus potential

Up to 33 days' holiday

10% discount at B&M and Heron Foods

Clear career path

Exclusive colleague perks & wellbeing support

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• A flexible, hands-on attitude.

Responsibilities

• Lead and motivate the front-end team.
• Be a visible leader for customers and colleagues.
• Coach team members to build their skills.
• Oversee stock and cash control procedures.
• Support a great store culture.

Skills

Team management

Customer service

Numeracy skills

Problem-solving

Flexibility

People skills

Job description

A leading UK retailer is seeking a Customer Service Manager for their Harlow store. This role involves leading the checkout team, ensuring excellent service standards, and supporting team development in a fun, fast-paced environment. The ideal candidate will have retail or hospitality management experience, strong numeracy skills, and a passion for customer service. Join now for a competitive salary, career progression opportunities, and employee discounts.