Front Desk Supervisor (The Athenaeum Hotel)/Seasonal Employment

Chautauqua Institution; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A historic hospitality organization is seeking a Front Desk Supervisor for seasonal employment, responsible for supervising the Front Desk Team and ensuring exceptional guest service. The ideal candidate should have 1-3 years of experience in a hotel environment and strong leadership skills. This role includes managing guest requests, maintaining operational standards, and providing training to staff. Compensation starts at $18 per hour, with potential for higher earnings based on qualifications. Flexible scheduling is available in a dynamic work environment.

Benefits

Referral bonus program

Flexible schedules

Qualifications

• 1-3 years combined hotel or supervisor experience.

Responsibilities

• Provide shift supervision for the Front Desk Team.
• Function as a working leader and provide daily direction.
• Address guest requests and concerns promptly.
• Maintain accurate records of sales transactions.
• Ensure proper operation of front desk equipment.

Skills

Customer service

Front desk operations

Supervisory experience

Cash handling

Job description

Front Desk Supervisor (The Athenaeum Hotel)/Seasonal Employment

Job Category: Hotel

Requisition Number: FRONT004367

• Posted: December 22, 2025


• Full-Time


• Rate: $18 USD per hour

Locations

Showing 1 location

New York State - Hotel 3
The Athenaeum Hotel
3 S Lake Dr
Chautauqua, NY 14722, USA

Chautauqua Institution owns and operates the Chautauqua Hotel Company, a historic full‑service comprehensive hotel that has 150 rooms for guests. The Athenaeum Hotel houses the Heirloom Restaurant and the Lobby Lounge. The Athenaeum Hotel is open from late April through October for conferences and events. The hotel is in full operation during the Chautauqua Institution summer season, from late June through late August.

About Your Compensation

Compensation for this position is $18/hour and, with demonstrated experience and qualifications, candidates may earn up to $20/Hour.

About Your Work Day

• Provide shift supervision for the Front Desk Team to ensure premiere hospitality and resolution of issues for guests.


• Function as a working leader and provide daily direction and training opportunities for the Front Desk Team.


• Be the ‘Point of Contact’ to address guest requests and concerns immediately and always with a professional attitude.


• Apply working knowledge of all front desk operations and complete the routine tasks of a Front Desk Attendant.


• Act as an “information center” by demonstrating knowledge of Chautauqua Institution and the Athenaeum Hotel, including the location of amenities, hours of operation, information on programming, special events, and activities, and pricing.


• Operate POS system to compute purchases, process cash or credit payment, verify a credit/establish payment method, post/remove credit/check balances of guest accounts and provide the guest with proper sales receipt and change.


• Ensure accurate records of sales transactions and refunds in accordance with resort and department policies. Monitors cash drawer and signs off on cash drawer closings by Front Desk Attendants.


• Demonstrates thorough understanding of hotel equipment used at the front desk. Ensures the hotel equipment, such as printers, copiers, and the POS system are maintained properly and secured.


• Maintain knowledge of Institution and Hotel policies regarding payment, exchanges, and security practices.


• Communicate with management, colleagues, and other departments about the status of guest rooms, guest requests, and maintenance issues.


• Provide a safe, secure environment for hotel guests and associates by following key control procedures.


• Use proper telephone etiquette to answer/hold/transfer calls, take complete messages, and to make reservations.


• Keep workstation clean and free of debris by performing light housekeeping duties as assigned.


• All other duties as assigned.

About the Referral Program

Chautauqua Institution’s Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90‑days from the first physical date of work. In the case of seasonal positions working less than 6‑months, the new candidate must remain actively employed for at least 30‑days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.

About Your Schedule

Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part‑time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre‑season) and beyond season (post‑season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement.

While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position:

Schedules are typically eight‑hour shift with a start time of 3:00 p.m. for a total of 30‑40 hours per week. The schedule will be dependent on seasonal hours of business, sales volume, and employee status (full‑time/seasonal or part‑time/seasonal). Scheduled hours may include evenings, weekends, and holidays based on business needs. Part‑time work is available pre/post the summer season (mid‑April to late‑October).

About Living on the Grounds

No employer‑provided housing is available for this position. Applicants should plan to secure independent housing or reside within a commutable distance.

About Chautauqua Institution

Chautauqua Institution is a not‑for‑profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization.

There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.

Our Commitment to IDEA

Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is "The dignity and contributions of all people." We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.

Education

None specified.

Experience

• 1-3 years combined hotel or supervisor experience.

Licenses & Certifications

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.