Front Desk Supervisor (Reception)

Delta Hotels by Marriott Edinburgh; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel brand in Edinburgh seeks a dedicated individual for guest services management. The role involves overseeing daily operations, managing staff, and ensuring high standards of customer service. Ideal candidates have at least 1 year of experience in a customer service role. Join a dynamic team focused on creating memorable experiences for guests.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Oversee daily operations of guest services.
• Manage and train guest service staff.
• Coordinate guest check-ins and check-outs.
• Handle guest inquiries and complaints.
• Monitor cleanliness and organization.
• Ensure compliance with safety and hygiene protocols.
• Maintain records of guest interactions.
• Assist with inventory management.
• Implement improvements based on guest feedback.
• Collaborate with other departments.

Skills

Customer service

Team management

Problem-solving

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness.

About us

Delta Hotels are a 4* full service brand in the Marriott Portfolio. We are simple made perfect. Located just 2 miles from Edinburgh Airport and only 15 minutes from the city centre – we are all about giving a streamlined premium experience with rooms that work for our guest needs! Working at Delta by Marriott means you are joining an experienced, knowledgeable and driven team!

What is in it for you?

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities

• Oversee daily operations of guest services, ensuring smooth and efficient service.
• Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
• Coordinate guest check‑ins and check‑outs, ensuring accuracy and efficiency.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all guest service areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Safety And Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!