Front Desk Specialist - Guest Experience Champion

Interstate Europe Hotels & Resorts; Willerby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group is seeking a Front Office team member to ensure exceptional guest experiences at a hotel. The role involves managing check-ins and check-outs, maintaining communication with guests and staff, and ensuring compliance with health and safety regulations. Ideal candidates will possess strong organizational and communication skills, and experience with hotel management software is valuable. Join an inclusive team dedicated to excellence in hospitality.

Benefits

Industry leading training and leadership development

Hotel discounts portfolio wide

Access to Stream pay as it is earned

Free access to employee assistance programme

Uncapped incentives

Access to hotel gym facilities

Free staff parking

Qualifications

• Excellent verbal and written communication skills are essential.
• Strong organizational skills to manage guest reservations and operations.
• Detail-oriented to ensure accuracy in bookings and guest information.

Responsibilities

• Act as the first and last point of contact for guests.
• Manage check-in/out processes efficiently.
• Maximise room occupancy using up-selling techniques.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Microsoft Office

Hotel management software (Opera, Fidelio)

Job description

A leading hospitality group is seeking a Front Office team member to ensure exceptional guest experiences at a hotel. The role involves managing check-ins and check-outs, maintaining communication with guests and staff, and ensuring compliance with health and safety regulations. Ideal candidates will possess strong organizational and communication skills, and experience with hotel management software is valuable. Join an inclusive team dedicated to excellence in hospitality.