Front Desk Manager - Guest Experience Lead

2M Employment Solutions; Greater London; On-site; GBP 32,000; Full time

Job summary

A hospitality service provider is seeking a Reception Manager / Head Receptionist to oversee front desk operations and lead the reception team at Bromley Court Hotel. This full-time, permanent position requires at least two years of relevant experience and proficiency with property management systems. Key duties include managing guest check-in/check-out, handling inquiries, and promoting hotel services. The role offers benefits such as a company pension and free parking, with the expectation of working various shifts including weekends.

Benefits

Company pension

Free parking

Qualifications

• Demonstrated ability to lead and motivate a team.
• Strong focus on providing excellent guest service.
• Experience in managing front desk operations, supporting reservations, and guest relations.
• Proficiency with property management systems is required.
• Excellent communication and interpersonal skills.
• A minimum of two years in a similar role is required.

Responsibilities

• Lead and inspire the reception team for a seamless guest service experience.
• Manage front desk operations including check-in/check-out.
• Schedule staff for adequate coverage during peak times.
• Handle guest complaints and special requests.
• Promote additional hotel services and facilities.
• Improve service standards through performance analysis and reporting.

Skills

Leadership

Customer service

Operational knowledge

Technical skills

Communication

Tools

Property management systems

Booking and reservation systems

Job description

A hospitality service provider is seeking a Reception Manager / Head Receptionist to oversee front desk operations and lead the reception team at Bromley Court Hotel. This full-time, permanent position requires at least two years of relevant experience and proficiency with property management systems. Key duties include managing guest check-in/check-out, handling inquiries, and promoting hotel services. The role offers benefits such as a company pension and free parking, with the expectation of working various shifts including weekends.