Front Desk Host – London Hotel, Growth & Perks

Imperial London Hotels; Greater London; On-site; GBP 27,000; Full time

Job summary

A family-run hotel group in Greater London seeks a friendly and organized Receptionist to join their Front Office team. The successful candidate will create memorable experiences for guests through exceptional service, manage reservations, and promote hotel services. A year of experience in the hotel industry and a positive attitude are essential. This position offers career growth opportunities with dedicated training from day one. Join a dynamic team in a fast-paced environment in the heart of London.

Benefits

28 days holiday, increasing with service

Access to training programmes

Season Ticket Loan

Discounts at various outlets

Employee Assistance Programme

Qualifications

• 1 year of experience as a Front Office Receptionist in the hotel industry.
• A natural flair for customer service.
• Positive and caring personality.

Responsibilities

• Create a seamless and memorable experience for guests.
• Manage room reservations, amendments, and cancellations.
• Promote the 1837 Guest Loyalty Programme.

Skills

Customer service

Problem-solving

Flexibility

Microsoft Outlook

Professional proficiency in English

Team-oriented

Tools

OPERA PMS System

Job description

A family-run hotel group in Greater London seeks a friendly and organized Receptionist to join their Front Office team. The successful candidate will create memorable experiences for guests through exceptional service, manage reservations, and promote hotel services. A year of experience in the hotel industry and a positive attitude are essential. This position offers career growth opportunities with dedicated training from day one. Join a dynamic team in a fast-paced environment in the heart of London.