Front Desk Guest Experience Specialist

The Celtic Collection; Newport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in Newport is seeking a Front Office Agent to ensure outstanding guest service and seamless check-in/check-out experiences. The ideal candidate will possess exceptional multitasking skills and thrive in a fast-paced environment. The role comes with numerous benefits, including career development training and staff appreciation events. Join the team and be a part of the 'Greatest Story in Hospitality'.

Benefits

Access to career development training

Discounts on food & beverage and hotel stays

24/7 wellbeing helpline

Staff appreciation events

Qualifications

• A calm and professional demeanor to ensure guests feel valued.
• Passion for delivering memorable guest experiences.
• Ability to handle front desk duties seamlessly.

Responsibilities

• Welcome guests with warmth and professionalism.
• Handle arrivals efficiently using hotel systems.
• Maintain knowledge of services to assist guests.

Skills

Exceptional multitasking skills

Outstanding guest service

Ability to thrive in fast-paced environments

Job description

A leading hospitality group in Newport is seeking a Front Office Agent to ensure outstanding guest service and seamless check-in/check-out experiences. The ideal candidate will possess exceptional multitasking skills and thrive in a fast-paced environment. The role comes with numerous benefits, including career development training and staff appreciation events. Join the team and be a part of the 'Greatest Story in Hospitality'.