Front Desk Guest Experience Specialist

Aimbridge Hospitality; Glasgow; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading global hospitality firm in Glasgow is seeking a dedicated Front Office team member to ensure a smooth guest experience. Key responsibilities include managing check-ins and check-outs, and providing excellent customer service. The ideal candidate will possess strong communication, organisational, and attention to detail skills, alongside basic computer proficiency. Join our inclusive team and contribute to shaping the future of hospitality.

Benefits

Hotel discounts portfolio wide

Wagestream access

Employee assistance programme

Career and lifestyle breaks

Volunteer days

Minimum 28 days holiday

Staff Meals on Duty

Employee of the month scheme

Customer Review Bonus

Guaranteed day off on your birthday

Qualifications

• Ability to interact effectively with guests and colleagues.
• Manage reservations and ensure smooth operations at the front desk.
• Ensure accuracy in guest information and bookings.

Responsibilities

• Handle check-in and check-out processes for guests.
• Provide feedback to the Front Office Manager based on guest interactions.
• Support colleagues across various hotel operations.

Skills

Excellent communication skills

Strong organisational skills

Attention to detail

Basic computer skills

Tools

Microsoft Office

Hotel management software (e.g., Opera, Fidelio)

Job description

A leading global hospitality firm in Glasgow is seeking a dedicated Front Office team member to ensure a smooth guest experience. Key responsibilities include managing check-ins and check-outs, and providing excellent customer service. The ideal candidate will possess strong communication, organisational, and attention to detail skills, alongside basic computer proficiency. Join our inclusive team and contribute to shaping the future of hospitality.