Front Desk Coordinator

BCO Beauty Group; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading beauty services provider in Greater London is seeking a Sales Experienced Front Desk Coordinator to join their team. The role involves greeting clients, managing appointments, and driving sales through exceptional service and product knowledge. Candidates should have prior experience in a salon or luxury retail setting. This full-time role requires excellent communication skills and the ability to multitask effectively, contributing to an inviting atmosphere that enhances client experiences.

Qualifications

• Previous front desk or sales experience in a salon, spa, or luxury retail setting.
• Strong multitasking abilities and excellent communication skills.
• Confident and outgoing personality with a passion for customer service.

Responsibilities

• Greet and assist clients with warmth and professionalism.
• Manage bookings, client inquiries, and salon operations.
• Drive retail and service sales through confident recommendations.

Skills

Excellent communication

Multitasking

Customer-first mindset

Organizational skills

Detail-oriented

Outgoing personality

Passion for beauty

Job description

About BCO Beauty Group :

BCO Beauty Group is a collective of high-end salons and beauty brands dedicated to elevating the client experience through exceptional service, innovation, and artistry. Our portfolio includes leading names in hair, beauty, and extensions : each with a passion for excellence and a commitment to empowering clients to look and feel their best.

About Tryo Hair Extensions :

As one of the premier destinations for luxury hair extensions and expert styling, Tryo Hair Extensions offers clients a personalized and premium experience in a modern, welcoming environment. Backed by the BCO Beauty Group, our salon continues to grow and we’re looking for a dynamic, sales-driven Front Desk professional to join our team.

Role Description

This is a full-time, on-site role for a Sales Experienced Front Desk team member in Marylebone. The role involves welcoming and assisting clients, managing appointments, answering calls with professional phone etiquette, and providing top-tier customer service. Additional tasks include managing front desk operations, coordinating sales opportunities, and ensuring the seamless daily functioning of the salon’s reception area. This is a (Tuesday-Saturday role- 10am to 7pm)!

The Role :

We’re seeking an enthusiastic and polished Front Desk Coordinator with a strong background in sales and client service. You’ll be the first face our clients see, creating an inviting atmosphere while helping grow the business through exceptional communication, product knowledge, and booking efficiency.

Responsibilities :

• Greet and assist clients with warmth and professionalism
• Manage bookings, client inquiries, and salon operations
• Drive retail and service sales through confident recommendations
• Maintain a polished and organized front-of-house environment
• Support the salon team to ensure smooth daily flow

What We’re Looking For :

• Previous front desk or sales experience in a salon, spa, or luxury retail setting
• Excellent communication and multitasking skills
• Confident, outgoing personality with a customer-first mindset
• Organized, detail-oriented, and proactive
• Passion for beauty, hair, and client experience