Front Desk Concierge - Guest Experience Advocate

Hotel Indigo; City of Westminster; On-site; GBP 28,000; Full time

Job summary

A boutique hotel brand in Westminster seeks a Front Desk Receptionist to provide exceptional guest service. You will check in and assist guests, manage bookings, and ensure smooth operations. The ideal candidate has customer service experience, strong communication skills, and a passion for hospitality. This full-time position offers a competitive salary of £27,900 and various benefits, including pension contributions and discounts across properties.

Benefits

Pension with company contributions

50% discount in all restaurants

Complimentary stay after probation

IHG Employee rate across hotels

Healthcare cash plan

Free meals on duty

Qualifications

• Previous front office, reception, or customer service experience.
• Flexibility to work shifts, including evenings, nights, weekends, and public holidays.
• A passion for hospitality and guest experience.

Responsibilities

• Greet every guest with genuine enthusiasm.
• Assist with local tips, dinner bookings, and billing queries.
• Maintain guest records and liaise with other teams.

Skills

Customer service experience

Communication skills

Problem-solving skills

Tech-savviness

Tools

Opera Cloud

Job description

A boutique hotel brand in Westminster seeks a Front Desk Receptionist to provide exceptional guest service. You will check in and assist guests, manage bookings, and ensure smooth operations. The ideal candidate has customer service experience, strong communication skills, and a passion for hospitality. This full-time position offers a competitive salary of £27,900 and various benefits, including pension contributions and discounts across properties.