Front Desk Agent - Front Office - Knightsbridge, London

Jumeirah; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel chain in Greater London is seeking a friendly and skilled individual to manage guest check-ins and provide assistance throughout their stay. Candidates should possess excellent communication and interpersonal skills, with familiarity with software systems preferred. The role requires availability to work shifts, including weekends and holidays. The ideal applicant will enjoy a supportive work environment with opportunities for development and extensive benefits including healthcare, discounts, and wellness programs.

Benefits

Supportive work environment

Learning & Development opportunities

Colleague discounts on food and beverages

Health care and insurance benefits

Locally competitive salary

Meals on duty

Wellness Benefits

Qualifications

• Excellent interpersonal and communication skills, both in person and by telephone.
• Knowledge of Opera Cloud is preferred.
• Ability to learn multiple computer software and accurately input information into the systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Must be available to work weekends, days, evenings, and holidays.

Responsibilities

• Greet all guests in a friendly manner and register arriving guests.
• Assist guests to their rooms and explain hotel facilities.
• Enter all arrivals' check-in/out details accurately.
• Ensure adherence to the hotel's credit policy.
• Make reservations when necessary.

Skills

Interpersonal skills

Communication skills

Ability to learn software

Teamwork

Tools

Opera Cloud

Job description

Responsibilities

• Greet all guests at any time in a friendly and helpful manner and attempt to learn and use the guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
• Assist guests to their rooms on checking in, explain and endeavour to sell & cross‑sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer, etc. Assist guests with luggage.
• Enter all arrivals' check‑in/out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
• Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests".
• Make reservations at such times as when the Reservations office is unable to do so.
• Always deport yourself in keeping with the high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guests and colleagues alike.

Qualifications

• Excellent interpersonal and communication skills, both in person and by telephone.
• Knowledge of Opera Cloud is preferred.
• Ability to learn multiple computer software and accurately input information into the systems.
• Ability to work cohesively with co‑workers both within and outside of your department.
• Must be available to work weekends, day, evenings and holidays.

Company Overview

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Hotel

Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London's most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa.

Benefits

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Dry cleaning of uniform or business attire
• Meals on duty
• Employee Assistance Program
• Wellness Benefits – Chiropodist, flu jabs, and more.