Front Desk Agent - Front Office - Jumeirah Lowndes

Jumeirah Carlton Tower; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in London is seeking a Guest Service Executive. The role involves greeting guests, assisting with check-in, and ensuring a high standard of service. The ideal candidate will have strong interpersonal skills and knowledge of Opera Cloud is preferred. Additional benefits include a supportive work environment and comprehensive healthcare.

Benefits

Colleague discounts on food, beverage, and hotel stays worldwide

Health care and insurance benefits

Access to Learning & Development programmes

Meals on Duty

Wellness Benefits – Chiropodist, Flu Jabs, and more.

Qualifications

• Excellent interpersonal and communication skills, both in person and by telephone.
• Knowledge of Opera Cloud is preferred.
• Ability to learn multiple computer software and accurately input information into the systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Must be available to work weekends, day, evenings and holidays.

Responsibilities

• Greet guests in a friendly manner and learn their names.
• Assist guests to their rooms and explain facilities.
• Enter check-in/out details accurately.
• Adhere to the hotel's credit policy.
• Make reservations when needed.

Skills

Excellent interpersonal and communication skills

Knowledge of Opera Cloud

Ability to learn multiple computer software

Ability to work cohesively with co-workers

Job description

About the Hotel and Jumeirah

Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighborhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa.

About the Job

An opportunity has arisen for a Guest Service Executive to join us Jumeirah Lowndes.

The main duties and responsibilities of this role are:

• Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
• Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.
• Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
• Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests".
• Make reservations at such times as when the Reservations office is unable to do so.
• Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.

About you

The ideal candidate for this position will have the following experience and qualifications:

• Excellent interpersonal and communication skills, both in person and by telephone.
• Knowledge of Opera Cloud is preferred.
• Ability to learn multiple computer software and accurately input information into the systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Must be available to work weekends, day, evenings and holidays.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Dry Cleaning of uniform or Business attire
• Meals on Duty
• Employee Assistance Program
• Wellness Benefits – Chiropodist, Flu Jabs, and more.