Frequent Service User Support Worker

Kent Community Health NHS Foundation Trust; Maidstone; On-site; GBP 38,000 - 47,000; Full time

Job summary

A community health organization is looking for a Frequent Service User Support Worker in Maidstone, UK. The role involves providing holistic support to adults frequently using urgent care services, collaborating with various healthcare providers, and addressing complex patient needs. Applicants should be registered practitioners and possess a full UK driving licence. Competitive salary package offered, with a salary ranging from £38,682 to £46,580 per annum, pro rata.

Qualifications

• Experience of working with complex patients.
• Roles working as an independent practitioner.
• Experience of working with addiction issues/complex patients in the community.

Responsibilities

• Collaborate in a multi-disciplinary approach.
• Identify unaddressed needs of patients using urgent care.
• Provide support to patients' concerns.

Skills

Flexibility

Ability to use local systems

Full UK driving licence

Education

Registered practitioner RGN/AHP

Tools

RIO

Outlook

MS Office

Job description

Frequent Service User Support Worker

Go back Kent Community Health NHS Foundation Trust

The closing date is 16 November 2025

We are looking for an enthusiastic, motivated individual with a background in nursing, mental health, allied health, or relevant experience managing complex caseloads to provide holistic advice and support to adults who frequently use urgent care services in West Kent.

Our friendly team of health practitioners has extensive experience supporting adults, children, and families through life's challenges. You'll join a nationally recognized team that is passionate about their work and supportive of one another.

This service provides strong support for people who frequently access health services, including A&E, primary care, and mental health services.

Main duties of the job

• Collaborate in a multi-disciplinary approach across various providers.
• Identify the unaddressed medical, psychological, and social needs of patients who frequently use urgent care services.
• Provide listening and non-judgmental support to patients’ concerns.
• De-escalate crises related to physical or mental health.
• Act as a bridge between patients and community services to help prevent future crises.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom. If you feel you qualify for sponsorship via a discounted salary threshold, please contact us [e-mail] quoting the vacancy reference number and how you feel you qualify for a discounted salary threshold.

About us

Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent.

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences.

We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability.

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work.

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both.

See where you can go with KCHFTcareer pathways.

Job responsibilities

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB).

As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team via [e-mail] quoting the vacancy reference number so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications

• Registered practitioner RGN/AHP
• Experience of working with complex patients

Experience

• Roles working as an independent practitioner
• Experience of working with complex patients
• Experience of autonomous working
• Experience of working with addiction issues /complex patients in the community
• Experience of using RIO and be proficient in use of Outlook and MS Office

Skills and abilities

• Flexible dependent on needs of service and ability to use local systems
• Ability to work flexibly and use systems effectively
• Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Kent Community Health NHS Foundation Trust

£38,682 to £46,580 a year pro rata per annum