Frequent Service User Support Worker

Kent Community Health NHS Foundation Trust; Coxheath; On-site; GBP 30,000 - 45,000; Full time

Job summary

A community health service in Coxheath is seeking an enthusiastic individual to support adults who frequently use urgent care services. The role involves managing complex caseloads, collaborating with various providers, and addressing both medical and psychological needs. The ideal candidate will have a background in nursing or mental health and be passionate about delivering high standards of care. This position offers a flexible working environment and opportunities for professional growth.

Benefits

Flexible working arrangements

Career development opportunities

Qualifications

• Experience in nursing, mental health, or relevant fields.
• Skill in managing complex caseloads.
• Ability to provide holistic support.

Responsibilities

• Provide support to adults using urgent care services.
• Identify medical, psychological, and social needs of patients.
• Collaborate in a multi-disciplinary approach.

Skills

Nursing expertise

Mental health management

Crisis de-escalation

Communication skills

Job description

We are looking for an enthusiastic, motivated individual with a background in nursing, mental health, allied health, or relevant experience managing complex caseloads to provide holistic advice and support to adults who frequently use urgent care services in West Kent.

Our friendly team of health practitioners has extensive experience supporting adults, children, and families through life’s challenges. You'll join a nationally recognized team that is passionate about their work and supportive of one another.

This service provides strong support for people who frequently access health services, including A&E, primary care, and mental health services.

This exciting role within a successful service offers the chance to be creative and influence how services are delivered.

You will collaborate in a multi-disciplinary approach across various providers. The role involves identifying the unaddressed medical, psychological, and social needs of patients who frequently use urgent care services. These needs will be met through different methods, such as listening to patients’ concerns without judgment, de‑escalating crises related to physical or mental health, and acting as a bridge between patients and community services to help prevent future crises.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom. If you feel you qualify for sponsorship via a discounted salary threshold, please contact us via [e-mail] quoting the vacancy reference number and how you feel you qualify for a discounted salary threshold.

Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent.

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences.

We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission.

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work.

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both.

See where you can go with KCHFT career pathways.

For further details / informal visits contact:
Name: Jillian Whibley
Job title: Frequent Service User Manager/Service Lead
Email address: [e-mail]