French-Speaking Customer Success Advisor

Kelly; Lichfield; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading global business in Lichfield is seeking a French-speaking Customer Service Advisor. The role involves supporting French franchisees through their journey, ensuring an exceptional customer experience, and requires strong communication skills and a passion for problem-solving. This position offers a salary of up to £29,000 and includes benefits such as a pension, life insurance, and a comprehensive training program.

Benefits

Salary up to £29,000 DOE

Company pension

Life insurance

Training programme

25 days holiday, plus bank holidays

Qualifications

• Fluent in spoken and written French.
• Experience in customer service roles preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Create an impeccable customer experience for French clients.
• Guide franchisees through their franchise journey.
• Respond to customer queries in French and manage documentation.

Skills

Fluency in spoken and written French

Telephone-based customer service experience

Excellent communication skills

Attention to detail and accuracy

Customer relationship management experience

Problem-solving skills

Confident IT skills including MS Office

Job description

A leading global business in Lichfield is seeking a French-speaking Customer Service Advisor. The role involves supporting French franchisees through their journey, ensuring an exceptional customer experience, and requires strong communication skills and a passion for problem-solving. This position offers a salary of up to £29,000 and includes benefits such as a pension, life insurance, and a comprehensive training program.