French Speaking Customer Service Representative

Haughey Recruitment; Dungannon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Dungannon seeks a French Speaking Customer Service Representative to assist with their growing business. The ideal candidate should have customer service experience, be fluent in French or Spanish, and possess strong skills in Microsoft Office. Responsibilities include managing customer queries, assisting with online orders, and supporting account administration. The position offers a professional work environment in modern offices.

Qualifications

• Experience as a Customer Service Representative or similar.
• Able to communicate fluently in French or Spanish.
• Strong attention to detail and problem-solving skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Deal directly with customers via phone, email, or in person.
• Use CRM to manage customer queries and resolutions.
• Assist customers with online ordering and processing orders.
• Handle account administration and reporting.

Skills

Fluent in French

Customer Service experience

Microsoft Excel

Microsoft Outlook

Education

Degree preferred

Tools

Microsoft Office

CRM systems

Job description

Job: French Speaking Customer Service Representative

Our client is a Distribution company based in Dungannon with new modern offices. They are currently hiring a Customer Service Representative (with French or Spanish) to assist with the development of their growing business and to ensure delivery of a professional level of service. The candidate will ideally have a history of Customer Service experience, Administration, Microsoft Outlook, and Excel skills with either French or Spanish as a second language.

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Use of CRM to manage customer queries and resolutions
• Help customers use our online ordering portal and process orders
• Ownership of queries and projects with timely responses provided
• Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
• Internal and external reporting
• Oversight of operations to ensure excellent customer service
• Work with other departments to provide support and meet deadlines

Requirements

• Customer Service Representative experience or similar
• Able to communicate fluently in French or Spanish (German a preference but not mandatory)
• Demonstration of taking initiative and ownershipAbility to multi-task, prioritise, and manage time effectively
• Strong attention to detail with problem solving skills
• Able to work strongly in a team, or independently
• Strong working knowledge of Microsoft Office Word and Excel
• Preference to be degree educated but not a requirement.

For more information on this French Speaking Customer Service Representative please contact Pauline Haughey on 02887440033 or email [e-mail]