French Speaking Customer Service Representative

Michael Page (UK); City Of London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A global automotive oil business is seeking a French Speaking Customer Service Representative in London. This role involves responding to customer inquiries, processing orders, and maintaining records. The ideal candidate will have a background in customer service, strong problem-solving skills, and fluency in French. A competitive salary is offered, ranging from GBP 30,000 to GBP 35,000.

Benefits

Competitive salary

Qualifications

• Proficient in responding to customer inquiries via multiple channels.
• Experience in processing customer orders accurately and timely.
• Ability to collaborate with internal teams effectively.

Responsibilities

• Respond promptly to customer inquiries.
• Maintain detailed records of customer interactions.
• Support team in achieving customer satisfaction goals.

Skills

Customer service background

Problem-solving skills

Attention to detail

Fluency in French

Tools

CRM tools and software

Job description

• French Speaking Customer Service Representative
• New London office for a global automotive oil business

About Our Client

This is an opportunity for you to join a small-sized organisation as a French Speaking Customer Service Representative operating in the industrial/manufacturing sector. The company prides itself on delivering high-quality products and services while maintaining a strong focus on customer satisfaction and operational efficiency.

Job Description

• Respond promptly to customer inquiries via phone, email, and other communication channels.
• Process customer orders accurately and ensure timely delivery coordination.
• Maintain detailed records of customer interactions and transactions in the system.
• Collaborate with internal departments to resolve customer issues effectively.
• Provide product information and guidance to customers as needed.
• Monitor customer feedback and escalate concerns to the appropriate teams.
• Support the team in achieving customer satisfaction and retention goals.
• Contribute to the continuous improvement of customer service processes.

The Successful Applicant

A successful French Speaking Customer Service Representative should have:

• A background in customer service, preferably within the industrial or manufacturing sectors.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer relationship management (CRM) tools and software.
• Excellent verbal and written communication skills.
• The ability to work well in a fast-paced environment and handle multiple tasks efficiently.
• A commitment to providing exceptional customer experiences.
• Fluency in French.

What's on Offer

You will be rewarded with a competitive salary ranging from GBP 30000 to GBP 35000.