French Speaking Customer Service Advisor

Kelly; Lichfield; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading global business in Lichfield is seeking a French-speaking Customer Service Advisor. The role involves supporting French franchisees through their journey, ensuring an exceptional customer experience, and requires strong communication skills and a passion for problem-solving. This position offers a salary of up to £29,000 and includes benefits such as a pension, life insurance, and a comprehensive training program.

Benefits

Salary up to £29,000 DOE

Company pension

Life insurance

Training programme

25 days holiday, plus bank holidays

Qualifications

• Fluent in spoken and written French.
• Experience in customer service roles preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Create an impeccable customer experience for French clients.
• Guide franchisees through their franchise journey.
• Respond to customer queries in French and manage documentation.

Skills

Fluency in spoken and written French

Telephone-based customer service experience

Excellent communication skills

Attention to detail and accuracy

Customer relationship management experience

Problem-solving skills

Confident IT skills including MS Office

Job description

Are you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you!

My client is looking for a French speaking Customer Service Advisor to join their established Customer Service Team.

If successful you will be supporting potential franchisees from their initial enquiry through their entire company experience, contributing to both their own and the businesses continued success.

Benefits

• Salary up to- £29,000 DOE
• Monday to Friday / 38.5 hours, office-based
• Company pension
• Life insurance
• Training programme to develop key skills.
• 25 days holiday, plus bank holidays

Duties and responsibilities

• Utilise your exceptional French language skills to create an impeccable end to end customer experience.
• Support potential French franchisees looking to take on a franchise and guide them through every step of their journey.
• Be the first point of contact for French customers and consumers.
• Build strong relationships with franchisees both in France and internationally.
• In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects.
• Support colleagues and team members with other non-French country-specific activities as required.

Skills and experience required

• Fluency in spoken and written French
• Experience in a telephone-based customer service role.
• Excellent communication skills
• Excellent attention to detail and accuracy, ideally with some export administration experience
• Customer relationship / customer account management experience
• Experience in handling technical or product related customer queries.
• An eagerness for problem solving, improvements and delivering solutions.
• Confident IT skills including MS office.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.