French & German-Speaking Customer Service Advisor

Forrest Recruitment; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Manchester is seeking an experienced Export/Customer Service professional fluent in both French and German. Responsibilities include managing customer queries, processing orders from French and German-speaking countries, and providing support during busy periods. The candidate should have at least 3 years of relevant experience and strong communication skills. A competitive benefits package is offered.

Benefits

Competitive holiday allowance

Product discounts

Free onsite parking

Qualifications

• Minimum 3 years’ experience in an Export/Customer Service role.
• Familiarity with exporting products is essential.
• Excellent communication skills in both French and German.

Responsibilities

• Manage incoming calls and emails from French and German-speaking customers.
• Process orders from French and German-speaking countries.
• Collaborate with internal departments on tasks and projects.

Skills

Fluent in French

Fluent in German

Time management

Communication skills

Tools

Dynamics 365

CRM systems

SAP

Job description

Job Overview

, North Manchester Based, £28,000 DOE.

Monday to Friday, 36.5 hours per week – with an early Friday Finish.

Responsibilities

• Manage incoming calls and emails from French and German-speaking customers and Sales Managers
• Respond to website and inbox queries professionally and efficiently
• Process orders from French and German-speaking countries
• Support order processing for other markets during busy periods
• Book pallets and parcels via courier systems when required
• Collaborate with internal departments on occasional tasks and projects

Essentials

• Minimum 3 years’ experience in an Export / Customer Service role, with familiarity exporting products
• Fluent in both French and German (written and spoken)
• Excellent time management and communication skills
• Working knowledge of Dynamics 365, CRM systems, or SAP will prove a strong advantage
• Excellent Company Benefits package including competitive holiday allowance, product discounts and free onsite parking

For full details, please email your CV FAO : TARA to

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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