French & English Sales Consultant

Blue Arrow; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Sales Consultant fluent in both French and English to provide exceptional customer service while driving sales. This hybrid role, based in the City of Westminster, offers a competitive hourly wage and uncapped commission structure. Responsibilities include handling inbound sales calls and managing service requests, along with upselling additional services. Candidates should possess strong communication skills and prior experience in customer service or sales, enjoying structured training and extensive benefits.

Benefits

Corporate discounts (gym membership, restaurants)

Eye test vouchers

20 days holiday plus additional days for service

Campaign-specific incentives

Recommend-a-friend scheme

Apprenticeship opportunities

Qualifications

• Fluent in French and English.
• Previous experience in customer service or sales.
• Strong interpersonal and communication skills.

Responsibilities

• Handle inbound calls for sales and service enquiries.
• Upsell additional products and services.
• Manage service requests using internal systems.
• Assist customers via live chat regarding enquiries.

Job description

Job Description

Location

Hybrid - Head Office based in London. 3 days in the office. Training will be fully office-based.

Role

Sales Consultant (French & English Speaking)

Salary / Rate

£12.30 per hour + benefits

Commission

Uncapped commission structure rewarded for sales results, paid monthly. On-target earnings of approximately £5,000 per annum (Commission does not form part of contractual remuneration and may change at any time).

Reports to

Team Manager

Progression

Opportunities to progress into roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, and Team Manager.

Hours

40 hours per week, between 8am - 7pm Monday to Friday and 8am - 6pm Saturday.

Role Overview

We are seeking a Travel Agent to join our team. The role involves providing exceptional customer service and driving sales through inbound and outbound interactions. Suitable candidates will be fluent in French and English and have a passion for delivering outstanding service while achieving sales targets.

Responsibilities

• Handle inbound calls for both sales and service enquiries.
• Manage service requests using internal systems.
• Generate sales by understanding customer needs and creating desire for products.
• Cancel, modify, or confirm existing bookings.
• Provide outbound cover during peak periods.
• Upsell additional products, services, and extended stays.
• Assist customers via live chat regarding product and booking enquiries.
• Perform other reasonable duties as required by the business.

Key Competencies

• Fluent in French and English.
• Strong interpersonal and communication skills.
• Ability to contribute to a high-performance team culture.
• Natural ability to influence and drive sales.
• Professional, resilient, and detail-oriented.
• Ability to multitask and work independently in a fast-paced environment.
• Previous experience in customer service or sales (Essential).
• Understanding of call centre practices and KPIs (Preferred).

Training

• Full product and system training provided.
• Sales technique and customer service training included.

Compensation & Benefits

• Accredited employer with structured training and induction.
• Eye test vouchers.
• Staff room with refreshments.
• Corporate discounts (e.g., gym membership, restaurants).
• Smart casual dress code.
• Charity involvement and fundraising events.
• 20 days holiday per annum plus additional days for length of service (up to 5 extra days).
• Bank holiday entitlement.
• Campaign-specific incentives and prizes.
• Recommend-a-friend scheme with paid reward.
• Apprenticeship and NVQ qualification opportunities.

Additional Requirements

Employment is subject to satisfactory background checks, including criminality and financial probity. Candidates must provide 36 months of previous employment references (minimum of 2 references).

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.