French Customer Service Supervisor *Hybrid *£35k

Office Angels; Ashford; Hybrid; GBP 35,000; Full time

Job summary

A leading recruitment agency is seeking a French speaking Customer Service Supervisor in Ashford. The role requires fluency in French and English, proven customer service experience, and strong leadership skills. You will lead a dynamic team, oversee operations, resolve customer inquiries, and foster a positive environment. This position offers a competitive salary and is suitable for those looking to make a real impact in a vibrant team environment.

Benefits

Free on-site parking

24 days annual leave + Bank holidays

Development opportunities

Qualifications

• Fluency in French and English (written and spoken).
• Proven experience in a customer service role, with supervisory or leadership experience.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• A knack for multitasking and thriving under pressure.

Responsibilities

• Lead and mentor a team of talented customer service agents.
• Oversee daily operations, ensuring the team meets and exceeds performance targets.
• Foster a positive and collaborative team environment.
• Handle customer inquiries and resolve issues promptly.
• Implement training programmes to enhance team skills.
• Monitor team performance and provide constructive feedback.
• Collaborate with other departments to improve processes.

Skills

Fluency in French

Proven experience in customer service

Exceptional communication skills

Strong problem-solving abilities

Ability to multitask

Job description

Are you passionate about leading a dynamic team and providing exceptional customer service? Do you thrive in a fast‑paced environment and want to make a real impact? If so, we have the perfect role for you at our client’s global business as a French Customer Service Supervisor! Our client has a vibrant team dedicated to delivering outstanding service and is looking for an enthusiastic leader to inspire and motivate their customer service representatives.

Job title: French speaking Customer Service Supervisor

Location: Ashford, Kent

Hybrid: Yes, with free on‑site parking

Salary: £35,000

Duration: 12‑18 months fixed‑term contract

Start date: Immediate (or we can wait for a 4‑week notice)

Hours: Monday – Friday, 9am – 5pm

Annual leave: 24 days + Bank holidays

Development opportunities: To grow your skills and career

Responsibilities

• Lead and mentor a team of talented customer service agents, ensuring they excel at delivering fantastic service.
• Oversee daily operations, ensuring the team meets and exceeds performance targets.
• Foster a positive and collaborative team environment where everyone feels valued and motivated.
• Handle customer inquiries and resolve issues promptly, ensuring a seamless experience for customers.
• Implement training programmes to enhance team skills and knowledge.
• Monitor team performance and provide constructive feedback to help individuals grow.
• Collaborate with other departments to improve processes and customer satisfaction.

Qualifications

• Fluency in French and English (written and spoken) – your language skills will shine when communicating with international customers.
• Proven experience in a customer service role, with supervisory or leadership experience.
• Exceptional communication and interpersonal skills – you know how to motivate and inspire a team.
• Strong problem‑solving abilities and a customer‑first mindset.
• A knack for multitasking and thriving under pressure.

Next Steps

If you’re ready to take your career to the next level and lead a passionate team, we’d love to hear from you – apply today. Don’t miss out on this fantastic opportunity to join a leading organisation.

Know someone who might be perfect for this role? Refer them and if they’re successful, you’ll receive a £100 voucher of your choice (Terms apply).

Don’t forget: if your application matches the job requirements, we’ll email you – please check your junk/spam folders. If you hear from us, call Emma (Candidate Manager) or Nicola (Elite Consultant) on 01233 611780 within 24 hours to discuss the role in more detail.

Equal Opportunities: Office Angels UK is an Equal Opportunities Employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.