French Customer Care Consultant — Luxury Brand Support

MYTHERESA; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A luxury retailer is seeking a Customer Care Consultant to support its team in London. This role involves assisting customers in both French and English, ensuring an outstanding service experience, and converting product inquiries into orders. Ideal candidates will have experience in luxury sales, excellent communication skills, and a customer-centric approach. Opportunities for growth and various employee benefits, including discounts and wellness support, are offered.

Benefits

Up to 32 days of holiday

Mobile office opportunities

Staff discount up to 30%

Access to LinkedIn Learning

Family-friendly policies

Qualifications

• Previous experience in customer facing luxury sales and service, ideally in a contact centre environment.
• Native level proficiency in English and French (written and spoken).
• Excellent communication skills for rapport building.

Responsibilities

• Act as a brand ambassador for an outstanding service experience.
• Assist customers in French and English via phone, email, and web messaging.
• Provide personalised, accurate responses for a seamless customer experience.

Skills

Customer care expertise

Fluent in English and French

Excellent communication skills

Proficient with Microsoft Office

Ability to handle complex issues

Job description

A luxury retailer is seeking a Customer Care Consultant to support its team in London. This role involves assisting customers in both French and English, ensuring an outstanding service experience, and converting product inquiries into orders. Ideal candidates will have experience in luxury sales, excellent communication skills, and a customer-centric approach. Opportunities for growth and various employee benefits, including discounts and wellness support, are offered.