French And Dutch Speaking Customer Service Advisor

Team Jobs - Commercial; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading customer experience organization in London is seeking a French and Dutch speaking Customer Service Advisor. You will be the first point of contact for consumers, delivering exceptional customer care across various channels. The ideal candidate has customer care experience, strong communication skills, and a passion for food and nutrition. This full-time role offers a supportive team environment and opportunities for career progression.

Benefits

Pension scheme

Eye test vouchers and discounts

Discounted corporate gym membership

Charitable fundraising days

Campaign-specific incentives and prizes

£500+ recommend-a-friend scheme

Apprenticeship qualifications and career progression

Recognition and reward schemes

Cycle to work scheme

Qualifications

• Customer care experience, ideally in the food industry.
• Passion for food and nutrition.
• Flexible and positive team player.

Responsibilities

• Act as the first point of contact for consumers, handling queries.
• Manage customer interactions across multiple channels.
• Engage with consumers online for timely, accurate responses.
• Collaborate with experts to deliver exceptional customer experiences.
• Follow procedures to meet quality and service standards.

Skills

Fluent French

Fluent Dutch

Strong English language skills

Excellent communication skills

IT literacy

Tools

Google Suite

Microsoft Office

CRM knowledge (e.g., Salesforce)

Job description

French and Dutch speaking Customer Service Advisor

London | £29,500 | Full Time - 40 Hours per Week

TeamJobs are delighted to be recruiting for a Careline Advisor - Multilingual Speaker to join a leading customer experience organisation at their London office.

This is a fantastic opportunity for a fluent French and Dutch speaker to play a key role in delivering exceptional customer care to consumers across the Benelux region.

What You'll Be Doing:

• Acting as the first point of contact for consumers, handling product queries and complaints with empathy and professionalism.
• Managing customer interactions across multiple channels – including social media platforms such as Facebook and Instagram.
• Proactively engaging with consumers online, ensuring timely and accurate responses that reflect the brand's tone of voice.
• Working collaboratively with subject matter experts and quality specialists to deliver best‑in‑class customer experiences.
• Following clear procedures and processes to meet quality and service standards.

What We're Looking For:

• Fluent French and Dutch speaker with strong English language skills.
• Excellent communication and interpersonal skills with a warm, empathetic approach.
• Previous customer care experience (ideally in the food industry).
• Strong IT literacy – Google Suite, Microsoft Office; CRM knowledge (e.g., Salesforce) is a bonus.
• Flexible, positive and a real team player.
• Passion for food and nutrition.

What's In It For You:

• Fun, sociable team environment
• Pension scheme
• Eye test vouchers and discounts
• Discounted corporate gym membership
• Charitable fundraising days
• Campaign‑specific incentives and prizes
• £500+ recommend‑a‑friend scheme
• Apprenticeship qualifications and career progression
• Recognition and reward schemes
• Cycle to work scheme

Hours:

Operational hours: Monday‑Friday, 7:30am‑4pm and Saturday, 8am‑1pm.

Contracted hours: 8am‑8pm Monday‑Sunday – occasional evenings/weekends may be required.

Full training provided.

INDCP