Freight Supervisor

WR Logistics; City Of London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A well-established international freight forwarder is seeking a Freight Supervisor to manage day-to-day ocean import operations. The role involves overseeing a small team, ensuring compliance with UK and international regulations, and maintaining high standards of service and customer satisfaction. Candidates should have a minimum of 5 years’ experience in ocean import operations and strong knowledge of customs procedures.

Qualifications

• Minimum 5 years’ experience in ocean import operations within a freight forwarding environment.
• Strong knowledge of customs procedures, Incoterms, and import documentation.
• Previous experience in a supervisory or senior operator role.

Responsibilities

• Supervise and coordinate all ocean import operations from origin to delivery.
• Oversee documentation processes, including bills of lading, customs entries, and delivery orders.
• Ensure timely customs clearance and release of shipments.
• Liaise daily with shipping lines, overseas agents, hauliers, and customers.
• Allocate workloads, monitor team performance, and provide coaching and support to staff.
• Resolve any shipment delays, discrepancies, or service failures effectively.
• Monitor and control operational costs, ensuring invoicing accuracy.
• Maintain compliance with HMRC, CDS, and other regulatory requirements.
• Produce regular performance and KPI reports for management.
• Identify opportunities to improve service efficiency and customer satisfaction.

Skills

Ocean import operations experience

Knowledge of customs procedures

Supervisory skills

Proficiency with freight systems

Organisational skills

Problem-solving skills

Communication skills

Leadership abilities

Customer-focused approach

Tools

Destin8

Cargowise

Job description

Freight Supervisor – Heathrow – Up to £45,000

Our client is a well-established international freight forwarder are currently seeking an Ocean Import Supervisor to oversee day-to-day ocean import operations, managing shipments from arrival through final delivery. The role involves supervising a small team, ensuring compliance with UK and international regulations, and maintaining high standards of service, efficiency, and customer satisfaction.

Job type: Permanent

Shifts: Monday to Friday

Salary: Up to £45,000

Key Responsibilities

• Supervise and coordinate all ocean import operations from origin to delivery.
• Oversee documentation processes, including bills of lading, customs entries, and delivery orders.
• Ensure timely customs clearance and release of shipments.
• Liaise daily with shipping lines, overseas agents, hauliers, and customers.
• Allocate workloads, monitor team performance, and provide coaching and support to staff.
• Resolve any shipment delays, discrepancies, or service failures effectively.
• Monitor and control operational costs, ensuring invoicing accuracy.
• Maintain compliance with HMRC, CDS, and other regulatory requirements.
• Produce regular performance and KPI reports for management.
• Identify opportunities to improve service efficiency and customer satisfaction.

Skills & Experience Required

• Minimum 5 years’ experience in ocean import operations within a freight forwarding environment.
• Strong knowledge of customs procedures, Incoterms, and import documentation.
• Previous experience in a supervisory or senior operator role.
• Proficiency with Destin8, Cargowise, or similar freight systems.
• Excellent organisational and problem-solving skills.
• Strong communication and leadership abilities.
• Ability to work under pressure and meet tight deadlines.
• Customer-focused with a proactive approach to service delivery.