Freight Sales Specialist

DFDS; Whitfield; On-site; GBP 35,000 - 50,000; Full time

Job summary

A logistics and transport provider in Whitfield is seeking a Freight Sales Specialist to enhance customer relationships while driving new business opportunities. The ideal candidate will possess strong sales skills, effective communication abilities, and a solid understanding of the logistics sector. This role involves managing a customer portfolio, sourcing new leads, and ensuring exceptional service delivery. Excellent benefits include life assurance, a pension scheme, and free ferry travel for guests.

Benefits

Life assurance cover

Contributory company pension scheme

Free ferry travel for guests

Employee assistance programme

Qualifications

• Proven background in sales and customer support.
• Ability to understand customer needs and deliver tailored solutions.
• Motivated sales professional comfortable with managing a portfolio.

Responsibilities

• Manage and grow a portfolio of customers with competitive offerings.
• Source new business opportunities through active prospecting.
• Maintain communication to handle queries and gather market insights.
• Record interactions and manage follow-ups using CRM.
• Provide performance updates to management.

Skills

Customer relationship management

Sales and customer support

Effective communication

Proactive sales strategy

Understanding of logistics

Tools

CRM systems

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Freight Sales Specialist.

Be part of the movement - and play your part.

About the role

In this role, you will play a key part in developing and strengthening customer relationships while driving new business opportunities. By delivering exceptional service, maintaining competitive commercial offerings, and actively engaging with both existing and prospective clients, you will contribute directly to the growth and success of the wider commercial team. Your ability to communicate effectively, utilise CRM tools, and collaborate across departments will ensure a seamless customer experience and consistent performance reporting.

You will be responsible for

Managing and growing a portfolio of customers by offering competitive rates, providing regular updates, and ensuring a high standard of service.

Proactively sourcing new business opportunities through prospecting, referrals, and collaboration with internal teams.

Maintaining regular communication with customers to handle queries, resolve issues efficiently, and gather valuable market insights.

Using CRM systems to record all interactions, track opportunities, and manage follow-ups to support accurate reporting.

Providing structured performance updates and feedback to the Management Team through CRM reporting and scheduled meetings.

About you

You’re a motivated and dynamic sales professional who knows the importance of building strong customer relationships and delivering proactive, reliable service. With a solid background in sales and customer support, you’re confident managing an existing portfolio while actively seeking out new business opportunities. You have a natural ability to understand customer needs, provide tailored solutions, and consistently achieve positive results.

Although direct experience in ferry services isn’t essential, a good understanding of the logistics, transport, or freight forwarding sectors will be a real advantage.

Your approachable communication style and collaborative mindset make you a great fit for team environments, yet you’re equally comfortable working independently and taking initiative. Most importantly, you’re someone who enjoys building connections, thrives on meeting targets, and takes genuine pride in delivering an exceptional customer experience.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as :

• Life assurance cover
• Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

Full employee assistance programme including :

• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24 / 7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We

will also offer training courses that can support you in your role, if needed.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you