Freight Forwarder - Ocean Freight

Streamline Search Limited; Redditch; On-site; GBP 34,000 - 36,000; Full time

Job summary

A logistics recruitment firm is seeking an experienced Freight Forwarder to manage sea freight operations. The role involves import and export tasks, customer engagement, and operational support for air and road freight. Candidates should have experience in sea freight operations and a strong understanding of international forwarding processes. Additional training will be provided, fostering a supportive environment for professional growth. The role offers a competitive salary ranging between £34,000 and £36,000, along with ongoing training opportunities and an attendance bonus.

Benefits

Ongoing training

Professional development

Employee Assistance Programme

Attendance bonus after 6 months

Qualifications

• Minimum 2 years' experience in sea freight operations.
• Strong understanding of international forwarding processes.
• Experience with customs clearance procedures.

Responsibilities

• Manage sea freight import and export files from quotation to final delivery.
• Support airfreight and road freight bookings.
• Conduct outbound consultative calls to customers.

Skills

Customer service skills

Organizational skills

Communication skills

Attention to detail

Time management

Job description

Freight Forwarder - Ocean Freight - Position Overview

Our client is seeking a highly organised, experienced, and customer-focused Freight forwarder, who will then train to become a Multimodal Freight forwarder, to join their expanding forwarding team. The primary focus of this role is sea freight import and export operations, with opportunities to gain experience in air and road freight as part of your ongoing training and development into a fully multimodal operator.

In addition to operational responsibilities, the role includes commercial activities, such as outbound customer calls, to support and develop the company's multimodal services.

Key Responsibilities

Operational

• Manage sea freight import and export files from quotation to final delivery.
• Support airfreight and road freight bookings (training provided).
• Liaise effectively with customers, overseas agents, suppliers, and internal teams.
• Arrange customs clearance, documentation, and delivery bookings.
• Resolve operational issues promptly and professionally.
• Ensure accurate costing, invoicing, and file maintenance.
• Monitor customer and supplier credit limits in line with company policy.
• Undertake additional tasks as requested by your line manager.

Commercial

• Conduct outbound consultative calls to existing and prospective customers.
• Build and maintain strong, long‑term customer relationships.
• Follow up on leads, quotations, and business opportunities.
• Understand customer requirements and recommend suitable freight solutions.
• Identify opportunities to support the wider commercial strategy.
• Work closely with sales and operations teams to deliver seamless customer service.

Note: These calls are consultative rather than high‑pressure. The goal is to add value, understand customer needs, and help grow multimodal services through consistent, professional outreach.

Position Requirements

• Minimum 2 years' experience in sea freight operations.
• Strong understanding of international forwarding processes.
• Experience with customs clearance procedures.
• Excellent communication and customer service skills.
• High level of accuracy and attention to detail.
• Strong organisational and time management abilities.
• Proactive problem-solver with a positive, can‑do approach.
• Experience in airfreight or road freight is desirable but not essential (training provided).

Position Remuneration

Competitive salary: £34,000 - £36,000 (dependent on experience)

• Supportive, collaborative team environment.
• Ongoing training and professional development.
• Exposure to multimodal operations: sea, air, and road.
• Opportunities to broaden logistics skill set and progress your career.
• Employee Assistance Programme (EAP).
• Eligible for attendance bonus after 6 months of successful service.
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• Opportunity to work in a varied and impactful role where your skills make a real difference.