Freight Experience Customer Service Manager

Adecco; Manchester; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading logistics company based in Manchester is seeking a Customer Service Manager who is passionate about delivering exceptional service. You will lead a team dedicated to enhancing customer satisfaction and build strong relationships with clients. The ideal candidate has proven management experience and excellent communication skills. This full-time position offers a salary between £27,000 and £35,000 and promotes a healthy work-life balance, as no driving is required.

Benefits

Competitive Salary

Dynamic Work Environment

Career Growth

Work-Life Balance

No Driving Required

Qualifications

• Proven experience in customer service management, preferably in logistics.
• Exceptional communication and interpersonal skills.
• A proactive attitude and knack for problem-solving.
• Strong organisational skills and ability to manage multiple priorities.
• A passion for teamwork and commitment to outstanding customer experiences.

Responsibilities

• Lead a passionate team focused on outstanding service.
• Develop and implement strategies to enhance customer satisfaction.
• Build strong relationships with clients to meet their needs.
• Monitor team performance and provide coaching.
• Collaborate with other departments to resolve issues.
• Analyse customer feedback to improve service offerings.

Skills

Customer service management

Communication skills

Problem-solving

Organisational skills

Teamwork

Job description

A leading logistics company based in Manchester is seeking a Customer Service Manager who is passionate about delivering exceptional service. You will lead a team dedicated to enhancing customer satisfaction and build strong relationships with clients. The ideal candidate has proven management experience and excellent communication skills. This full-time position offers a salary between £27,000 and £35,000 and promotes a healthy work-life balance, as no driving is required.