Freight Coordinator

Lucy Walker Recruitment; Bradford; On-site; GBP 27,000 - 30,000; Full time

Job summary

A recruitment agency is looking for a Freight Coordinator in Bradford. The successful candidate will provide exceptional customer service, manage inquiries, and maintain documentation in a fast-paced environment. Candidates should have experience in freight forwarding, a positive attitude, and good communication skills. This role offers salary flexibility and opportunities for skill development in a supportive team culture.

Qualifications

• Prior experience in freight forwarding is essential.
• Ability to handle customer inquiries professionally.
• Experience managing customer documentation is desirable.

Responsibilities

• Handle customer enquiries via phone and email.
• Obtain pricing and process customer bookings.
• Input and maintain accurate data across operational systems.

Skills

Experience in import/export freight forwarding

Strong customer service focus

Good IT skills, including Microsoft Office

Ability to manage workload and meet deadlines

Calm and detail-focused under pressure

Self-motivated team player

Education

Good standard of education, including Maths and English

Industry-related qualifications

Job description

Freight Coordinator

Salary: £27,000 - £30,000 (some flexibility on this)

Bradford - fully office-based

Role Overview

Our client, a global freight forwarder, is looking for a proactive and customer focused individual with experience in freight forwarding. You will be responsible for delivering high-quality customer service to overseas agents and import clients. The role requires a proactive approach, strong relationship management, and effective communication within a fast-paced team environment.

Why Apply?

This is a fantastic opportunity to develop your skills further within Freight Forwarding. You will gain exposure to a range of transport solutions from exports, imports, cross‑trades, LCL, Airfreight and Sea freight. You would be joining a company with a great culture and working environment providing a range of benefits.

Key Responsibilities

• Handle customer enquiries via phone and email and manage shared inboxes
• Obtain pricing, provide quotations, and process customer bookings
• Input and maintain accurate data across operational systems
• Liaise with customers, suppliers, subcontractors, and overseas agents
• Prepare, check, and issue customer documentation, including bills of lading
• Interpret customer requirements and promote high service standards
• Support team objectives by maintaining productivity and accuracy levels
• Carry out additional reasonable duties as required

Skills and Attributes

• Essential: experience in import/export freight forwarding
• Strong customer service focus with a proactive, positive attitude
• Ability to manage workload, prioritise tasks, and meet deadlines
• Good IT skills, including Microsoft Office
• Calm, organised, and detail-focused, with the ability to work under pressure
• Self‑motivated team player with flexibility to support wider business needs
• Good standard of education, including Maths and English
• Industry‑related qualifications desirable
• Previous commercial or coordination experience advantageous

If you are just starting out in your career in freight, or are experienced in the industry, we would love to hear from you.