Freight Coordinator

American President Lines; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics provider in Aberdeen is seeking a Freight Forwarding Coordinator to manage customer import/export transportation needs. The ideal candidate will possess air or ocean freight experience and strong communication and customer service skills. The role is full-time, based in the office, offering a dynamic work environment and benefits for personal growth and development.

Benefits

Competitive annual leave

Pension and life assurance

Discounts on gym memberships

Qualifications

• Proven air or ocean freight experience in a multi-modal or freight forwarding environment.
• Ability to prioritize workload with efficiency and accuracy.
• Experience in out-of-gauge, heavy haulage, or oil and gas freight forwarding is an advantage.

Responsibilities

• Manage end-to-end multi-modal transport coordination.
• Prepare shipping documentation and track shipment progress.
• Act as the first point of contact for customer queries.

Skills

Strong communication

Problem-solving

Customer service

IT skills (CargoWise, MS Excel, Outlook)

Tools

CargoWise

MS Excel

MS Outlook

Job description

Overview

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Your role

Our amazing Project Logistics team based in Altens, Aberdeenshire have an exciting opportunity for a dynamic and customer-focused Freight Forwarding Coordinator where you will support our customers with their specialist import and export transportation needs via air and ocean freight.

This pivotal role will be Monday to Friday, based in our Altens office where you will work alongside an experienced team of freight forwarding professionals.

What are you going to do?

Reporting to our Project Logistics Operations Manager, you will manage end-to-end multi-modal transport coordination ensuring seamless operational and customer service excellence.

• Prepare shipping documentation, track shipment progress and ensure clients are updated on service delivery and unexpected delays.
• Liaise regularly with suppliers and vendors to ensure the timely delivery of goods and services, building strong working relationships to enable better ways of working.
• Act as the first point of contact for customer queries and handling complaints with a professional, solution-focused approach.
• Ensure accurate and detailed data entry into our systems to enable appropriate invoices and billing to clients.

What are we looking for?

Our ideal candidate will have proven air or ocean freight experience in a multi-modal or freight forwarding environment. You will be a strong communicator, able to form relationships internally and externally, with excellent customer service skills, logical thinking and natural problem-solving abilities, and the ability to prioritise workload with efficiency and accuracy.

You will also have excellent IT skills capable of utilising specialist freight systems (CargoWise) and MS packages such as Outlook and Excel.

This unique team supports clients with out-of-gauge transportation requests within the oil and gas industry. If you have experience in out-of-gauge, heavy haulage, or oil and gas freight forwarding, this could be the perfect role for you.

What do we have to offer?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a holiday buy scheme, pension and life assurance, along with access to an employee benefits platform offering discounts on gym memberships and money-off vouchers for a diverse range of brands. You will be compensated for your hard work and commitment; if you’d like to work for a top Logistics provider, please get in touch to find your next role.

About Tomorrow

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.

Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND1