Freight Administrator

Jackson Hogg Ltd; South Shields; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading freight forwarding company is seeking an Operations Support Administrator to provide operational and administrative support across the Freight Desk. The ideal candidate will have experience in logistics, strong organisational skills, and a keen attention to detail. Responsibilities include managing freight movement, ensuring customs obligations are met, and supporting various departments. This role is located in South Shields, England, offering an exciting opportunity in a dynamic environment.

Qualifications

• Proven experience in import and export operations within a freight forwarding or logistics environment.
• Strong organisational and administrative skills.
• Excellent attention to detail and ability to work accurately under pressure.

Responsibilities

• Perform core Freight Desk administrative functions including data entry and shipment file management.
• Ensure customs obligations are fulfilled accurately and on time.
• Coordinate daily freight movements and communicate with carriers.
• Liaise with internal colleagues to maintain operational visibility.

Skills

Organisational skills

Attention to detail

Effective communication

Proficiency in IT systems

Tools

Microsoft Office

Job description

Operations Support / Freight Administrator

Location: North Shields

Company: Leading Freight Forwarder (in partnership with Jackson Hogg)

About the Company

Jackson Hogg is delighted to be partnering with a well-established and rapidly growing freight forwarding company. The organisation provides comprehensive logistics solutions and prides itself on operational excellence, customer service, and professionalism across import and export operations.

Role Overview

The Operations Support Administrator will provide administrative and operational support across the Freight Desk and wider Customer Support team. The role requires accuracy, attention to detail, and the ability to manage multiple tasks in a fast-paced logistics environment.

Key Responsibilities

• Perform core Freight Desk administrative functions including data entry, document control, and shipment file management.
• Ensure all customs obligations are fulfilled accurately and on time, including preparation of supporting documentation for import and export entries.
• Coordinate daily freight movements across various transport modes, ensuring accurate planning, capacity utilisation, and timely communication with carriers.
• Liaise with internal Freight Desk colleagues to maintain operational visibility and ensure smooth workflow across the department.
• Provide administrative support to other departments as required.
• Support other Customer Support team members once own workload is completed.

Requirements

• Proven experience in import and export operations within a freight forwarding or logistics environment.
• Strong organisational and administrative skills.
• Excellent attention to detail and ability to work accurately under pressure.
• Effective communication skills, both written and verbal.
• Proficiency in relevant IT systems and Microsoft Office applications.

How to Apply

If you meet the above criteria and are interested in joining a dynamic and growing freight forwarding organisation, please submit your CV.