Free People Assistant Store Manager - Duke of York, London

URBN; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading retail company in the UK is seeking a dedicated manager to create an exceptional customer experience while overseeing store operations. This role requires strong leadership skills, an ability to drive sales, and a commitment to employee development. The company offers attractive perks including employee discounts and support for well-being and continued learning.

Benefits

'Life Leave' for personal events

Employee Assistance program

Gym membership discounts

Private Medical Insurance

Up to 40% employee discount

Season ticket loan

Cycle to work scheme

Qualifications

• Strong people management and leadership skills.
• Proven record of hiring and developing talent.
• Experience in coaching, counseling & conflict resolution.

Responsibilities

• Lead, mentor and motivate the team for excellent performance.
• Drive sales to achieve and exceed goals.
• Maintain high standards of customer care and operations.

Skills

People management

Business acumen

Critical thinking

Coaching and counseling

Job description

Location

38/39 Duke of York Square, London, SW34LY United Kingdom

Role Summary

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

What You'll Be Doing

People

• Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through:
• • Consistent and continual feedback and accountability
  • Promoting sense of ownership and delegation
  • Team involvement and strategic planning
  • Morning and all store staff meetings and trainings
• Manage and motivate a high level of Customer Care utilizing all resources and initiatives
• Partner with Store Brand Leader in performance appraisals and setting goals, with timely follow‑up, in order to ensure employee development
• Facilitate hiring and recruiting; actively attracting and attaining talent
• Partner with the Store Brand Leader with new hire onboarding, training & development plans
• Lead by example to set bar for employee productivity
• Serve as a proactive mentor, teacher and problem solver for sales team
• Identify and develop internal talent for succession planning
• Develop and enhance the selling culture within the store

Process

• Maintain business awareness, and drive sales in order to achieve and exceed goals
• Complete all planning objectives in partnership with District and Store level management
• Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team
• Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention
• Prioritize and delegate tasking to ensure objectives are completed in a timely manner
• Drive the restock process in partnership with management to maintain stock levels and sell‑through awareness
• Educate the staff on all home office communication and initiatives
• Communicate performance observations and offer feedback to district point people
• Work closely with product receiving team to uphold stock room standards
• Actively MOD and manage all operational aspects of the store
• Uphold all company policy and procedure

Presentation

• Utilize and manage the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales
• Execute and/ or delegate all weekly operational and visual objectives
• Effectively manage and educate the staff on all accessible training processes that will result in consistent visual standards and execution
• Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team
• Communicate product performance observations and offer feedback to District Brand Leader.

What You'll Need

• Strong people management and leadership skills
• Good business acumen and ability to achieve visual and operational excellence
• Critical thinking skills and a passion for continually evolving and innovating
• Well‑rounded leader with a proven record of hiring and developing creative and operational talent
• Experienced in coaching, counseling & conflict resolution

The Perks

Work Life Balance:

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.