Fraud Support Associate I

FIS, Inc.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial technology firm in the UK is seeking a Fraud Support Associate to monitor and investigate potentially fraudulent transactions. The ideal candidate will have experience in a Financial Crime team or retail banking, excellent communication skills, and a focus on efficiency. This position offers a competitive salary and opportunities for career development in a collaborative work environment.

Benefits

Competitive salary

Career development tools and resources

Collaborative work environment

Qualifications

• Experience in a Financial Crime team or customer services unit.
• Ability to maintain focus and complete workloads efficiently.
• Open to entry-level applicants.

Responsibilities

• Monitor and investigate potentially fraudulent transactions.
• Support team responsibilities and follow department standards.
• Review application fraud and escalate concerns.

Skills

Interpersonal skills

Written communication skills

Verbal communication skills

Job description

Due Diligence screening.

Key Accountabilities

• To monitor and investigate potentially fraudulent transactions in an efficient and timely manner.
• To support the team responsibilities by working to department standards and ideals.
• Follow client defined and documented processes for alert review, customer contact and account blocking strategies.
• Review application fraud, AML alerts and referrals and investigate and escalates potential associated concerns.
• Review application information in conjunction with other data sources for anomalies or inconsistencies.
• Monitor alerts and workloads across multiple systems to mitigate transactional fraud losses.

What you bring

An enthusiasm to develop, enhance and realise the department vision to provide its customers with an effective, efficient, and exceptional financial crime solution. Ability to maintain focus and drive to complete workloads efficiently. Experience in a Financial Crime team/department or a customer services unit for a retail bank or business process outsourcer.

Excellent interpersonal, written, and verbal communication skills. The role will also be open to entry level applicants.

Added Bonus

• Knowledge of chargeback processes would be an advantage, but not a prerequisite.
• Working knowledge of industry best practice fraud operations processes.
• Knowledge of fraud, AML and compliance related regulations (GDPR, PCI, FCA, etc).

What we offer you

35 working hours per week, Monday to Sunday with agreed shifts between 8am to 8pm; inclusive of working 3 weekends out of 8. A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. A competitive salary. A variety of career development tools, resources and opportunities. A work environment built on collaboration, flexibility and respect.

About the team

FIS is the world’s largest global provider dedicated to banking and payments technologies. You will be joining an existing team of Fraud Support Associates based within our Birmingham Office. Our team is fast‑paced, friendly, diverse and always determined to provide the best possible solutions to clients and customers.

What you will be doing

Working as part of the team the purpose of your role will initially be to identify and minimise fraud losses for our clients issuing debit, prepaid and credit cards. As you develop further into other areas of the business you may also monitor referrals created where FIS provide Anti‑Money Laundering and Customer …