Fraud Strategy Manager, Fraud Prevention (12 Months)

NatWest Group; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial institution in Manchester is looking for a Strategic Fraud Manager to lead fraud prevention initiatives and strategies. The ideal candidate will have extensive fraud prevention experience and the ability to engage with various stakeholders to protect customers from fraud and scams. This role is for a period of 12 months and demands skills in communication and relationship building, along with technical programme leadership.

Qualifications

• Broad fraud prevention experience and knowledge of fraud systems.
• Experience leading technical programmes and collaboration across bank areas.
• Understanding of tools that can mitigate threats.

Responsibilities

• Lead feature teams to deliver the wider fraud strategy.
• Influence through data-led recommendations for strategic investment.
• Develop relationships for creating a generative risk culture.

Skills

Fraud prevention expertise

Communication skills

Stakeholder engagement

Technical programme leadership

Coaching and motivation

Job description

Join us as a Strategic Fraud Manager, Fraud Prevention

• If you’re a fraud subject matter expert, and understand how to support strategic change to keep our customers safe from fraud and scams, this could be the role for you
• You’ll be supporting fraud and scams transformation, helping to enhance systems, processes and capability to protect customers from unauthorised fraud and authorised push payment scams
• You’ll be working with bank-wide teams looking at on-boarding and in-life profiling for fraud and financial crime risk indicators
• We are offering this role for a period of 12 months

What you’ll do

You’ll lead and contribute to feature teams relevant to your role, delivering the wider fraud strategy by making effective prioritisation decisions, focusing on the backlog, and making sure we continue to raise the bar for customers.

We’ll look to you to influence the Product and wider franchises through data-led recommendations for strategic investment.

You’ll also be responsible for:

• Developing relationships between fraud management, relevant customer business areas and shared experiences to create a generative risk culture relating to fraud prevention
• Making sure insights are understood so action is taken to enhance potential weaknesses in customer journeys
• Participating at relevant boards and external stakeholder forums to articulate fraud challenges that impact the bank and to provide accountability for identified risks

The skills you’ll need

To be successful in this role, you’ll have broad fraud prevention experience and knowledge of fraud and financial crime systems, methodologies, and processes.

You’ll also have experience leading technical programmes of work that requires collaboration across different areas of the bank. We’ll also expect you to have an understanding of available tools that can mitigate threats.

You’ll also need:

• Knowledge of how to plan, organise and deliver in a challenging environment
• Excellent communication skills, coupled with an understanding of how to engage and build relationships with a wide range of stakeholders during projects
• The ability to coach, lead, engage, support, and motivate colleagues