Fraud & Risk Operations Analyst (Payments)

Ryft; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Ryft is seeking a Risk Operations Analyst to join its first line fraud and risk function based in Manchester. The role supports relationships with acquiring and banking partners, handling queries to resolution and monitoring merchant risk.

The successful candidate will trace transactions end-to-end, tailor responses to partner expectations, and escalate when necessary. You’ll collaborate with the Fraud & Risk Manager to improve monitoring and response processes.

Qualifications

• Experience in a payments operations, risk operations, or financial crime role within a PSP, acquirer, payment facilitator, or bank with direct exposure to acquirer or banking partner queries.
• Demonstrable ability to trace transactions through payment systems you understand how a payment moves, where it can go wrong, and how to reconstruct what happened from system data.
• Strong written communication skills, with experience producing clear, structured responses to banking or regulatory counterparties who expect precision.
• An investigative mindset you ask the next question, not just the obvious one. You’re not satisfied with a plausible explanation if the evidence doesn’t fully support it.
• Organised and reliable under query volume able to manage multiple open cases simultaneously without losing track of timelines or detail.
• Comfortable operating within a first line risk function with real accountability for the quality and timeliness of outputs.

Responsibilities

• Act as the primary point of contact for inbound risk and compliance queries from Ryft’s acquiring and banking partners managing each query through to full resolution.
• Trace transactions end-to-end through Ryft’s systems in response to partner queries reconstructing the payment journey, identifying where issues occurred, and producing clear, accurate responses that meet the bank’s expectations.
• Understand what each banking partner needs to see in a response and tailor your output accordingly whether that’s a transaction trail, a merchant explanation, supporting documentation, or a combination.
• Question what you find don’t close a query at the first plausible answer. If something looks unusual or doesn’t add up, dig further and elevate to the Fraud & Risk Manager where needed.
• Maintain a clear log of all partner queries, response timelines, and outcomes, ensuring nothing falls through the cracks and that patterns across queries are surfaced proactively.
• Carry out day-to-day merchant risk monitoring across the Ryft portfolio reviewing transaction activity, volumes, and behavioural patterns to identify anomalies that may indicate fraud, policy breach, or elevated risk.
• Feed merchant risk intelligence into the fraud detection and response process, working closely with the Fraud & Risk Manager to ensure monitoring activity informs rule tuning and threshold decisions.

Skills

Payments operations

Investigation mindset

Written communication

Organised and reliable

Tools

SQL

Job description

Ryft is seeking a Risk Operations Analyst to join its first line fraud and risk function based in Manchester. The role supports relationships with acquiring and banking partners, handling queries to resolution and monitoring merchant risk.

The successful candidate will trace transactions end-to-end, tailor responses to partner expectations, and escalate when necessary. You’ll collaborate with the Fraud & Risk Manager to improve monitoring and response processes.