Fraud Risk Manager

Sainsbury’s Group; City of Westminster; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Staff discounts

Pensions and life cover

Performance bonus up to 20%

Private healthcare

Season ticket loans

Bike to work scheme

Employee assistance programme

Other retailer discounts

Job summary

Argos is seeking a Fraud Risk Manager to safeguard Argos and Nectar by leading proactive identification, assessment and investigation of fraud. The role reports to the Head of Central Operations and collaborates across Retail, Digital, Finance, and Law Enforcement to strengthen controls and reduce loss.

The successful candidate will lead end-to-end investigations, translate intelligence into action, and drive governance and training to build fraud-risk capability across the business.

Qualifications

• Significant experience leading complex end-to-end fraud investigations, including evidence gathering and root-cause analysis.
• Proven ability to develop and deliver fraud risk plans using intelligence to set priorities.
• Strong analytical skills to identify trends, vulnerabilities and control weaknesses.
• Experience advising senior stakeholders and working with law enforcement or external agencies.

Responsibilities

• Lead the fraud risk plan delivery with clear priorities and actions.
• Oversee end-to-end investigations, secure evidence and recommend actions.
• Use data to identify fraud trends and inform decisions across functions.
• Set governance, policies and reporting for fraud risk across Argos and Nectar.
• Coach and develop investigation managers and specialists.

Skills

Fraud investigations

Data analysis

Stakeholder engagement

Leadership

Investigation management

Risk assessment

Regulatory awareness

Job description

At Argos, we're a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation, you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world's biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future. Fraud Risk Manager Why this role matters The Fraud Risk Manager protects Argos and Nectar by leading the proactive identification, assessment and investigation of suspected and confirmed fraud. The role helps safeguard financial performance, customers, colleagues, brand reputation and legal and regulatory compliance by ensuring fraud risks are understood and addressed effectively. Reporting to the Head of Central Operations, the role provides Argos-wide fraud oversight and works across Argos Retail, Digital, Technology, Contact Centres, Logistics, Finance, People, Legal, Loss Prevention and Nectar. It leads complex and sensitive investigations, turns intelligence into action and makes clear recommendations that strengthen controls, reduce loss and prevent fraud from recurring. What I am accountable for Lead the delivery of the Argos fraud risk plan, setting clear priorities and translating emerging threats, intelligence and business change into proportionate action. Own the proactive identification, assessment and investigation of suspected and confirmed fraud affecting Argos and Nectar, ensuring cases are handled objectively, confidentially, lawfully and at appropriate pace. Lead complex end-to-end investigations, securing and assessing evidence, establishing the scale and cause of loss and making fact-based recommendations on criminal, civil, disciplinary or control actions. Use data and intelligence to identify fraud trends, control weaknesses and vulnerabilities across stores, digital channels, contact centres, logistics, payments, customer journeys and Nectar activity. Provide clear fraud risk advice to senior leaders and cross-functional teams, influencing commercial, customer, operational and technology decisions to reduce exposure while protecting the Argos and Nectar experience. Set and maintain effective Argos fraud governance, investigation standards, policies, procedures and reporting, ensuring decisions and information-sharing comply with relevant law and data protection requirements. Lead, coach and develop Investigation Managers and Specialists, setting clear accountabilities and performance expectations and building strong investigation, analytical and fraud-risk capability. Build productive relationships with Nectar teams, law enforcement, external agencies, industry partners and third-party suppliers to improve intelligence, investigation outcomes, asset recovery and fraud prevention. Oversee relevant supplier performance and expenditure within delegated authority, ensuring activity is risk-based, cost-effective and delivers measurable value. Turn investigation findings and root-cause analysis into practical recommendations, tracking agreed actions and sharing learning to strengthen controls and prevent repeat loss across Argos and Nectar. Strong knowledge of fraud risk management and complex investigations, including evidence gathering, interviewing, case management and root-cause analysis in a commercial environment. Sound knowledge of relevant criminal and civil law, the criminal justice system, rules of evidence, data protection and lawful information-sharing. Strong analytical, numerical and critical-thinking skills, with the ability to interrogate data, assess intelligence and communicate a clear risk narrative. Experience of identifying weaknesses in systems, processes and controls and translating findings into proportionate, commercially practical improvements. Strong leadership and people-management skills, with the ability to set direction, build capability and maintain high standards across sensitive investigations. Excellent communication and influencing skills, with the judgement and credibility to advise senior stakeholders and work effectively with law enforcement, external agencies and suppliers. Ability to make balanced decisions in complex or ambiguous situations, prioritising activity according to risk, customer and colleague impact, potential loss and likely value. Knowledge of retail, digital, payments, loyalty or customer-service fraud risks is valuable, but the ability to transfer relevant fraud and investigation expertise into the Argos and Nectar environment is equally important. Strong planning and prioritisation skills, with the flexibility to support serious cases and travel to Argos locations when required.

• Significant experience leading complex end-to-end fraud investigations, including evidence gathering, interviewing, case management and root-cause analysis.
• Proven experience developing and delivering fraud risk plans or strategies, using intelligence and emerging threats to set priorities and reduce fraud exposure.
• Strong analytical experience using data and intelligence to identify fraud trends, vulnerabilities and control weaknesses and translate these into practical recommendations.
• Demonstrable experience identifying weaknesses in systems, processes or controls and implementing improvements to prevent or reduce repeat fraud and financial loss.
• Proven leadership and people-management experience, including setting direction, managing investigation teams and developing fraud and investigative capability.
• Experience advising and influencing senior stakeholders and working with external parties, such as law enforcement, external agencies, suppliers or industry partners, on complex or sensitive fraud matters. We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them:

• Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year.
• We've also got you covered for your future with our pensions scheme and life cover.
• You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.
• Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare.
• We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers.
• And if you ever need it there is also an Employee Assistance Programme.
• Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave.