Fraud Ops Design & Content Specialist

HSBC; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A major global financial services organization is looking for a Fraud Operations Design Support professional in Birmingham. This full-time hybrid role involves supporting frontline fraud resolution, maintaining strong relationships across teams, and implementing strategic changes. The ideal candidate should demonstrate excellent communication skills, effective problem-solving abilities, and a track record in achieving business goals while fostering collaboration. Competitive benefits including private healthcare and a pension scheme are offered.

Benefits

Private healthcare for all UK-based employees

Enhanced maternity and adoption pay

Generous employer contribution pension scheme

Qualifications

• Great communication skills to convey information impactfully.
• Experience in problem-solving and making business decisions.
• History of understanding and delivering strategies effectively.
• Ability to collaborate successfully with internal and external stakeholders.
• Track record of meeting deadlines and expectations.

Responsibilities

• Support frontline colleagues in fraud resolution and customer service.
• Build relationships with operational teams to meet strategic goals.
• Deliver strategically aligned changes.
• Manage risks related to UK Fraud Operations.
• Think like a customer and support sustainable growth.

Skills

Excellent spoken and written communication skills

Effective problem-solving

Understanding strategy for business effectiveness

Collaboration with stakeholders

Proven track record in achieving deadlines

Job description

A major global financial services organization is looking for a Fraud Operations Design Support professional in Birmingham. This full-time hybrid role involves supporting frontline fraud resolution, maintaining strong relationships across teams, and implementing strategic changes. The ideal candidate should demonstrate excellent communication skills, effective problem-solving abilities, and a track record in achieving business goals while fostering collaboration. Competitive benefits including private healthcare and a pension scheme are offered.