Fraud Operations Investigator – Hybrid (Leeds/Birmingham)

HSBC; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A major financial institution is seeking a Fraud Operations Investigator in Birmingham. This role involves supporting customers affected by scams or fraud, utilizing strong communication and analytical skills to minimize losses to the bank. Successful candidates will have a proven ability to work in fast-paced environments and deliver excellent customer service. The position offers hybrid work arrangements requiring a minimum of 60% office attendance.

Qualifications

• Proven ability to deliver superior customer service.
• Skilled in analyzing transactional data.
• Experience working in fast-paced environments.

Responsibilities

• Support victims and suspects of fraud efficiently.
• Minimize losses from fraudulent activities.
• Use communication skills to assist customers.

Skills

Excellent verbal communication skills

Analytical skills

Ability to work in a time critical environment

Judgement and initiative

Team Player

Process improvement

Job description

A major financial institution is seeking a Fraud Operations Investigator in Birmingham. This role involves supporting customers affected by scams or fraud, utilizing strong communication and analytical skills to minimize losses to the bank. Successful candidates will have a proven ability to work in fast-paced environments and deliver excellent customer service. The position offers hybrid work arrangements requiring a minimum of 60% office attendance.