Fraud Investigator - Household Claims

Hastings Direct; England; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading digital insurance provider is seeking a Fraud Investigator - Household Claims to tackle suspected fraudulent claims. This role involves working closely with various teams to identify fraud and support a leading fraud defense strategy. The ideal candidate will have experience in insurance, particularly within household claims. This full-time role offers a hybrid working model and various benefits including flexible hours and a competitive bonus scheme.

Benefits

Flexible working

Competitive bonus scheme

Financial wellbeing support

Mental wellbeing programme

25 days annual leave

Qualifications

• Experience in insurance or strong experience in household/home/property claims.
• Ability to challenge the status quo.

Responsibilities

• Conduct reviews of suspicious claims and guide Claims teams.
• Investigate claims suspected of fraud.
• Perform desktop investigations and formal interviews.
• Support process design for fraud detection.

Skills

Technical fraud background

Strong understanding of the end-to-end claims journey

Ability to make decisions

Clear communication to a varied audience

Job description

Overview

Job Title: Fraud Investigator - Household Claims

Location: Bexhill or Leicester (Hybrid - one day a week in your chosen office)

Welcome to Hastings Direct - Pam Angel - HR Director

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've invested in our data and tech capabilities and nurture our 4Cs culture. We’re proud of the journey we’re on and know our continued success relies on our talented colleagues.

We provide insurance for over four million customers and are excited about the opportunities ahead. If you’re excited about joining us and think you have some of what we’re looking for—even if you’re not 100% sure—we’d love to hear from you.

Role overview

Reporting into one of our Home Fraud Team Leaders, you’ll tackle a mix of suspected fraudulent claims across contents and buildings insurance. You’ll work closely with Operational Teams, Suppliers and wider Fraud Teams to identify and respond to fraudulent claims. Your goal is to support Hastings Direct in delivering a market leading fraud defence for Household/Home Claims.

Responsibilities

• Conduct detailed reviews of newly identified claims that are of concern and provide guidance to the wider Claims teams where appropriate
• Conduct investigations on claims where there is suspicion of fraud
• Perform desktop investigations, formal interviews, liaise with suppliers and use intelligence solutions systems
• Support the design of relevant fraud processes
• Act as a technical referral point for Home Claims Handlers to support fraud identification
• Address a mix of suspected fraudulent claims across contents and buildings

Essential skills/experience

• Technical fraud background within insurance or strong experience of household/home/property claims
• Strong understanding of the end-to-end claims journey
• Ability to make decisions and challenge the status quo with clear communication to a varied audience

The interview process

Our interview process involves:

• Recruiter screening call
• 1st stage interview with hiring leader

Equality and sponsorship

As a Disability Confident employer, we’re committed to inclusive recruitment. If you’re applying, you’ll have fair access to support and adjustments. We also welcome applications through the Disability Confident Scheme (DCS). For more information, visit our inclusive careers page. Regrettably, we are unable to offer sponsorship for this role.

Benefits

In addition to a competitive salary you will also receive:

• Flexible working - hybrid approach; discuss details with your recruiter
• Competitive bonus scheme - 4Cs annual performance bonus
• Financial wellbeing - life assurance (4x salary), income protection, matched pension contributions up to 10%, discounts, cashback, mortgage advice and financial wellbeing support
• Mental wellbeing programme - Thrive app, 24/7 colleague assistance programme, in-house mental health support and dedicated teams
• Additional benefits - 25 days annual leave + bank holidays (option to buy/sell a week), health care cash back plans, dental plans, cycle to work, tech schemes, onsite facilities, social events, and more

Company values

We call it the 4Cs: right culture for colleagues, customers, company and community. We provide support, training and development to help you grow with the business.

Compliance

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. A thorough referencing process including credit and criminal record checks applies.

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Insurance

Note: This description reflects the role responsibilities and requirements at Hastings Direct and may be subject to change.