Fraud Investigator - Flexible 4‑Day Week & Impact

J.P. Morgan; City of Edinburgh; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading global banking institution is seeking a Fraud Investigator in Edinburgh. This role involves detecting and preventing fraud while ensuring customer protection. Responsibilities include monitoring accounts, liaising with financial partners, and managing risks through effective investigations. Candidates should have at least 2 years in customer operations within a banking context, strong analytical skills, and a robust understanding of banking regulations. Flexible working hours and opportunities for professional growth are offered.

Benefits

Flexible working hours

Variety of shifts available

Qualifications

• Minimum 2 years’ experience in customer operations, preferably in banking.
• Experience leading investigations with an analytical approach.
• Meticulous attention to detail in operational tasks.
• Ability to meet deadlines both independently and as part of a team.
• Strong communication skills with stakeholders.

Responsibilities

• Deliver customer service through an omni-channel approach.
• Screen onboarding applications to prevent fraud.
• Monitor accounts for suspicious activity.
• Liaise with other banks to combat fraud.
• Conduct investigations into fraudulent activity.
• Collaborate with fraud operations teams.
• Manage and respond to fraud risks in a timely manner.
• Ensure compliance with regulations and internal policies.

Skills

Customer operations experience

Analytical mindset for investigations

Attention to detail

Team collaboration

Stakeholder engagement

Understanding of banking regulations

Strong communication skills

Job description

A leading global banking institution is seeking a Fraud Investigator in Edinburgh. This role involves detecting and preventing fraud while ensuring customer protection. Responsibilities include monitoring accounts, liaising with financial partners, and managing risks through effective investigations. Candidates should have at least 2 years in customer operations within a banking context, strong analytical skills, and a robust understanding of banking regulations. Flexible working hours and opportunities for professional growth are offered.