Franchise Manager CLM & B2B GMS UK

American Express; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services provider in the UK is seeking a Franchise Sales Manager to develop new opportunities and build relationships with franchise merchants. You will engage prospects through various channels, manage a dynamic sales pipeline, and represent the company at franchise expos. The ideal candidate will have proven experience in relationship management and business development, as well as strong communication and problem-solving skills. The position offers a hybrid working model with competitive salaries and benefits.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Flexible working model

Career development opportunities

Qualifications

• Proven experience in relationship management and business development.
• Strong communication and influencing skills.
• Demonstrated ability to deliver results and excel against scorecard targets.

Responsibilities

• Identify, prospect, and qualify new franchise opportunities to drive coverage.
• Engage prospects through multiple channels including phone, email, and LinkedIn.
• Manage a dynamic sales pipeline, prioritising high‑value opportunities.

Skills

Relationship management

Business development

Communication skills

Influencing skills

Problem-solving skills

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This exciting role is focused on expanding American Express acceptance across franchise businesses in the UK, spanning a variety of industries. As part of the UK Client Management & B2B team within Global Merchant & Network Services (GMS), the Franchise Sales Manager plays a critical role in delivering on our strategic goal to grow merchant coverage.

You will be responsible for developing new opportunities, executing a targeted sales strategy, and leveraging existing relationships to support the business in acquiring new franchise merchants in key verticals including Convenience, QSR and Pubs. Primary you’ll be identifying leads, holding initial prospecting conversation before coordinating the opportunities amongst the relevant internal partner teams within American Express. Alongside this you will build a strong commercial relationship with key franchise associations to promote the American Express brand.

This is a high-impact role requiring a positive winning mindset, commercial acumen, relationship‑building skills, with the ability problem solve and navigate complex conversations.

How will you make an impact in this role?

• Identify, prospect, and qualify new franchise opportunities to drive coverage and incremental revenue.
• Engage prospects through multiple channels including phone, email, LinkedIn, and face‑to‑face meetings.
• Manage a dynamic sales pipeline, prioritising high‑value opportunities aligned with scorecard goals.
• Deliver compelling presentations on the value of American Express, handling commercial objections with confidence.
• Build and maintain relationships with franchise associations to enhance brand visibility and generate leads.
• Secure attendance, and represent American Express at, franchise expos, industry conferences, and networking events.
• Stay informed on franchise industry trends and models, assessing their impact on Amex’s strategic objectives.
• Coordinate sales opportunities across internal teams including Client Managers, NSF, OPC, and Third Party Relationships.
• Collaborate with internal stakeholders to ensure successful merchant onboarding and compliance with risk, legal, and regulatory policies.

Minimum Qualifications

• Proven experience in relationship management and business development.
• Strong communication and influencing skills, with confidence engaging senior stakeholders.
• Demonstrated ability to deliver results and excel against scorecard targets.
• Resilient and persistent, with a positive, can‑do attitude and a drive to win.
• Comfortable navigating complex conversations and handling financial data.
• Experience in the payments industry and/or marketing services is advantageous.

Non‑considerations for sponsorship:Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.