Franchise Business Manager

Pilgrims Europe; Chippenham; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading food service company is seeking a Franchise Business Manager to enhance sales, improve customer experience, and mentor franchise partners. Candidates should have strong commercial acumen, excellent communication skills, and a passion for coaching others. The role offers competitive pay, generous holidays, and extensive development opportunities, emphasizing the company’s dedication to its employees.

Benefits

Competitive pay

Generous holiday entitlement

Company pension scheme

Wellbeing programmes

Development opportunities

Employee discount schemes

Qualifications

• Passion for delivering outstanding customer experience.
• Proficiency in analysing customer/sales data for insights.
• Experience in sales, account management, or multi-site management.

Responsibilities

• Partner with franchisees to drive sales and improve customer experience.
• Coach franchise partners to grow retention and demand.
• Analyze reports to identify new opportunities for sales.

Skills

Customer experience

Commercial acumen

Communication skills

Coaching style

Analytical skills

Sales and account management

Relationship building

Digital literacy

Driving licence

Tools

Microsoft Office

CRM systems

Reporting tools

Job description

Field Based Full-time Oakhouse Foods (Part of Pilgrim's Europe)

About the Role

As a Franchise Business Manager, you will partner with a group of Oakhouse Foods franchisees to drive sales, improve customer experience, and strengthen operational performance across their local businesses. Using data, insight, and our H.E.A.R.T. framework (Hear, Empathise, Add value, Reassure, Take ownership), you'll help franchise partners build practical growth plans and deliver real results.

What You'll Be Doing

• Coaching and supporting franchise partners to grow sales, retention, and local demand
• Analysing performance reports to spot opportunities (new customers, repeat orders, AOV)
• Running regular performance reviews and agreeing actionable growth plans
• Driving telesales, local marketing, and customer reactivation campaigns
• Exploring and testing local partnerships, tactical offers, and awareness activities
• Measuring campaign outcomes, sharing best practice, and scaling successes
• Supporting operational improvements : stock control, delivery performance, financial discipline
• Onboarding and mentoring new franchise owners
• Addressing underperformance through constructive improvement plans
• Liaising with Head Office to overcome commercial or operational hurdles
• Promoting the HEART culture and maintaining brand standards across the network
• Sharing insight, ideas, and success stories to inspire franchise-wide excellence

What We're Looking For

Essential Skills & Experience

• Passion for people and delivering outstanding customer experience
• Strong commercial acumen with the ability to turn data into action
• Excellent listening and communication skills
• Supportive coaching style, empowering others to take ownership
• Highly organised, reliable, and outcome-focused
• Proficiency in analysing customer / sales data and creating actionable insights
• Experience in sales, account management, or multi-site management (retail, service, food)
• Track record of influencing and building strong relationships
• Good digital literacy : Microsoft Office, reporting tools, CRM / dashboard systems
• Full UK driving licence and willingness to travel extensively (including overnight)

Desirable

• Experience in franchise, delivery, or foodservice businesses
• Coaching or mentoring experience
• Familiarity with CRM (e.g. HubSpot) or data dashboards (e.g. Power BI)

Behaviours That Help You Succeed

• Availability - always ready to support, advise, or step in
• Determination - you push for results and help others reach their potential
• Simplicity - clear, direct, and focused communication and actions

Why Join Us - Benefits of Working at Pilgrim's Europe

• By joining Oakhouse Foods, you become part of the larger Pilgrim's Europe family - a values-driven organisation that deeply cares about its people. Here are some of the benefits you can expect :
• Pilgrim's Europe offers competitive pay, plus a generous holiday entitlement.
• A company pension scheme with employer contributions helps you plan for the future.
• Access to life assurance benefits and wellbeing programmes, including mental health resources.
• Extensive development opportunities : leadership coaching, online learning modules (via Online Academy), and mentoring.
• Work in an environment founded on Pilgrim's Europe's core values (Determination, Simplicity, Availability, Humility, Discipline, Sincerity, Ownership) that encourages ownership, trust, and collaboration.
• Depending on role / region, you may benefit from flexible work patterns, community building, recognition programmes, and team events.
• Take advantage of employee discount schemes, subsidised food (at some sites), and on-site facilities like parking and recreational areas.
• Be part of a company that gives back - Pilgrim's Europe runs a £1 million Community Support Fund to support local initiatives.