Forward Deployed Engineer London, United Kingdom

Workato Inc; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Workato Inc is seeking a Forward Deployed Engineer to join their team in Greater London. This role demands expertise in designing, developing, and deploying advanced AI solutions while implementing agent-based workflows on the Workato platform. Candidates should possess a BTech/BE in Computer Science or a related field, along with 4+ years of relevant experience in AI engineering. Strong collaboration and communication skills are essential in this dynamic and impactful work environment.

Qualifications

• 4+ years of relevant experience in design, development, and implementation.
• Proven experience in AI engineering focusing on agent‑based systems.
• Experience with cloud technologies – iPaaS, SaaS applications, and cloud infrastructure.

Responsibilities

• Design, develop, and deploy advanced AI Agentic Solutions.
• Implement agent-based AI solutions using the Workato platform.
• Collaborate with cross‑functional teams to integrate AI workflows.

Skills

AI engineering

Integration projects

APIs (RESTful, SOAP/XML, JSON)

Java

Python

Ruby

Education

BTech/BE in Computer Science, AI, or related field

Tools

Workato Agentic AI platform

TIBCO

Dell Boomi

MuleSoft

Job description

Forward Deployed Engineer

We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering team.

Responsibilities

• Design, develop, and deploy advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors.
• Implement agent-based AI solutions using the Workato Agentic AI platform.
• Develop advanced prompting, memory management, and behavior‑planning techniques to enable LLMs and agents to reliably author and execute complex workflows.
• Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI‑driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform.
• Develop and maintain robust, scalable AI‑powered IT workflows with agent‑based decision‑making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.
• Continuously monitor and improve AI system performance, ensuring efficiency and reliability.
• Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG‑based solutions using the Workato Agentic AI platform, prioritizing exceptional customer service.
• Collaborate with cross‑functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth deployment.
• Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.
• Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.
• Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.
• Leverage strong communication skills to translate complex technical concepts into accessible insights for non‑technical audiences.

Qualifications / Experience / Technical Skills

• BTech/BE or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• 4+ years of relevant experience in design, development, and implementation.
• Proven experience in AI engineering, with a focus on agent‑based systems.
• Demonstrated ability to design and implement scalable AI‑driven workflows that enhance IT operations.
• Knowledge and hands‑on experience with integration projects, automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases.
• Strong working knowledge of APIs—RESTful, SOAP/XML, JSON; sound knowledge of any RDBMS/NoSQL.
• Hands‑on experience with Java, Python, or Ruby (Nice to have).
• Experience working with integration platforms such as TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools.
• Experience with cloud technologies – iPaaS, SaaS applications, and cloud infrastructure.
• Experience with the Workato platform.
• Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start‑up environment, with a passion for making an impact.
• Strong critical thinking, analytical skills with an entrepreneurial and proactive mindset.
• Ability to effectively prioritize tasks and manage time, even under high‑pressure situations.
• Strong written and oral communication skills in English, conveying complex technical concepts effectively to a non‑technical audience.
• Fast learner who can independently conduct extensive research, synthesize ideas, information, and options quickly.
• Proactive problem‑solving and readiness to take on additional initiatives and responsibilities as they arise.