Forward Deployed Engineer | Merchandising

United States Digital Space LLC; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Annual leave

International opportunities

Flexible work locations

On-site customer engagements

Job summary

United States Digital Space LLC seeks a Forward Deployed Engineer to join the Merchandising team, embedded with customer environments to configure, extend, and build on the platform for real operational impact. You will travel to customer sites for discovery, go-live, and ongoing engagements, shaping solutions from field insights into the roadmap.

You will lead end-to-end technical delivery, instrument deployments to prove value, and build strong relationships with customers while collaborating

Qualifications

• Proven experience designing and building software across the full stack in production.
• Strong understanding of system design, observability, and hypothesis-driven development.
• Experience building integrations for downstream or customer-facing systems.
• Solid working knowledge of cloud platforms and modern application stacks.
• Strong business acumen: translate technical work into measurable impact and communicate it clearly.
• Comfortable managing ambiguity and taking full ownership of outcomes.
• Willingness to travel and to work on-site at customer locations.
• Comfortable using AI in daily work and developing AI tool adoption as an organizational strategy.
• Fluent in written and spoken English.
• Nice to have: exposure to retail, merchandising, or pricing and promotions.
• More important: you learn a new domain and a new codebase fast.

Responsibilities

• Own technical delivery end to end, from discovery through go-live: configuration, extensions, integrations, and the quality of everything that ships into the customer's instance
• Prove the value you deliver by instrumenting deployments, measuring outcomes against the customer's baseline, and presenting the evidence credibly to operational users and executives alike
• Own the technical customer relationship, learning their operations deeply enough to challenge requirements and become their first call when a new problem appears
• Feed the product by capturing gaps and use cases from the field and prototyping solutions that can graduate into the the company roadmap
• Build customer self-sufficiency through knowledge transfer and clean handovers, so they can operate and extend the company without you
• Grow the account by surfacing adjacent use cases, new sites and unused capabilities, and shaping the technical solution and value case together with pre-sales and the account team
• Support commercial activity with feasibility assessments, proofs of concept and technical demos, so what gets agreed is technically grounded

Skills

Full stack design

System design

Observability

Hypothesis-driven development

API integrations

Cloud platforms

Modern app stacks

Business acumen

Ambiguity management

Travel willingness

On-site engagement

AI familiarity

English fluency

Retail exposure

Fast domain/codebase learner

Job description

What we do

the company Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain.

With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact. Companies trust the company to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Join us and make an impact on the world and your career!

In response to our fast growth and market expansion, we are looking for a Forward Deployed Engineer to join our Merchandising team in [NEEDS INPUT: location].

Merchandising is where retailers decide what to sell, where, and at what price. Those decisions ripple out into less waste, better-stocked shelves, and fairer pricing for millions of shoppers. A Forward Deployed Engineer (FDE) is embedded directly in the customer's environment to make that happen: configuring, extending and building on the the company platform against one customer's real operational context. Where our product engineers build one capability for every customer, you work the other way round, one customer and many capabilities, until their supply chain measurably runs better.

The role is embedded by design. You'll spend meaningful stretches of an engagement on-site with customers, heaviest around discovery and go-live, so willingness to travel is a condition of the role rather than an occasional extra.

What we need you to do and be

Bring your ideas. Challenge ours. Grow with us.

• Own technical delivery end to end, from discovery through go-live: configuration, extensions, integrations, and the quality of everything that ships into the customer's instance

• Prove the value you deliver by instrumenting deployments, measuring outcomes against the customer's baseline, and presenting the evidence credibly to operational users and executives alike

• Own the technical customer relationship, learning their operations deeply enough to challenge requirements and become their first call when a new problem appears

• Feed the product by capturing gaps and use cases from the field and prototyping solutions that can graduate into the the company roadmap

• Build customer self-sufficiency through knowledge transfer and clean handovers, so they can operate and extend the company without you

• Grow the account by surfacing adjacent use cases, new sites and unused capabilities, and shaping the technical solution and value case together with pre-sales and the account team

• Support commercial activity with feasibility assessments, proofs of concept and technical demos, so what gets agreed is technically grounded

What you’ll bring to the table

Our five values are our playbook. We speak up when things don't make sense. We stop doing what doesn't add value. We stay curious, back each other up, and make space for both innovation and laughter.

• Proven experience designing and building software across the full stack, in production, not just in dev

• Strong understanding of system design, observability, and hypothesis-driven development

• Experience building integrations for downstream or customer-facing systems

• Solid working knowledge of cloud platforms and modern application stacks

• Strong business acumen: you can translate technical work into measurable financial impact and communicate it clearly to a non-technical audience

• Comfortable managing ambiguity and taking full ownership of outcomes

• Willingness to travel and to work on-site at customer locations for parts of an engagement

• Comfortable using AI in your everyday work and developing AI tool adoption as an organizational strategy

• Fluent in written and spoken English

• Nice to have: exposure to retail, merchandising, or pricing and promotions

• More important: you learn a new domain and a new codebase fast, and you're comfortable being productive before you feel fully up to speed

What we offer in return

You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.

• An international career and learning opportunities

• A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future

the company key benefits

• Flexibility in how and where you work

• Room to thrive in a fast-growing global company with a good market position

• Practical benefits that support work, family, wellness, and everyday life

• Annual leave

• Diverse, inclusive, and supportive work culture

• Work that meaningfully reduces waste and improves sustainability

• Ownership, autonomy and flat hierarchies

• Two paid volunteering days each year

We are a global community of different cultures, voices, and experiences. We celebrate what makes us unique and connect through what we share, in an authentic and safe environment. Together we shape the future, and each other.

Please note that to be considered for this position, you must be fluent in English, and hold a valid work permit for the country you reside in / will work in. We’re excited to connect with applicants who meet these criteria and share our passion to do hard things, trust each other, and build what's next for the product, the planet, and the people.