Forward Deployed AI Engineer: IFS Loops

IFS; Greater London; On-site; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Salary range in GBP + bonus

Flexible time off

Medical insurance

Pension / 401K equivalent

Tuition assistance

Volunteer events

Job summary

IFS is seeking a Forward Deployed AI Engineer to work with enterprise customers, delivering production-ready AI solutions and intelligent agents across workflows.

You will lead discovery, prototyping, configuration, testing, and launch, acting as the bridge between product and customer needs for rapid value delivery.

Qualifications

• 2–5 years of experience in software engineering, solutions engineering, or ML deployment.
• Proficiency in Python and AI/ML frameworks (OpenAI, Hugging Face, LangChain, Pinecone, Weaviate).
• Familiarity building LLM applications, RAG systems, or conversational AI workflows.
• Experience integrating with enterprise systems via APIs (e.g., Salesforce, SAP, Oracle).
• Ability to translate business problems into technical solutions and deliver quickly.
• Strong interpersonal skills; comfortable with customers and in code.

Responsibilities

• Partner with enterprise customers to scope and implement AI Agent use cases.
• Integrate IFS Loops platform with customer systems and data sources.
• Tune agent behavior to deliver measurable outcomes and ROI.
• Troubleshoot deployments and iterate for performance and adoption.
• Collaborate with Product, Engineering, and Customer Success to inform roadmap.
• Document decisions and hand off deployments to customer teams.

Skills

Python

AI/ML frameworks

LLM applications

APIs integration

Business problem translation

Interpersonal skills

Bias toward action

Tools

OpenAI

Hugging Face

LangChain

Pinecone

Weaviate

Job description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but also on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

About the Role

As a Forward Deployed AI Engineer, you’ll work directly with enterprise customers to deliver custom, production-ready AI solutions that solve real-world problems. You’ll lead the design and deployment of intelligent agents across customer workflows—owning everything from discovery and prototyping to configuration, testing, and launch.

This is a fast-paced, hands-on role that combines engineering, customer collaboration, and applied AI. You will serve as a critical link between our product and the customer’s needs—ensuring rapid value delivery and laying the foundation for long-term success.

What You’ll Do

• Partner with enterprise customers to scope and implement AI Agent use cases across complex workflows
• Integrate IFS Loops platform with customer systems
• Tune agent behavior and logic to deliver measurable outcomes (e.g., lower costs, increase in efficiency, fewer errors)
• Troubleshoot deployments and iterate quickly to ensure performance, accuracy, and user adoption
• Collaborate closely with Product, Engineering, and Customer Success to feed customer insights into the roadmap
• Document technical decisions and hand off stable deployments to customer engineering or support teams

Qualifications

What We’re Looking For

• 2–5 years of experience in a software engineering, solutions engineering, or ML deployment role
• Proficiency in Python and working knowledge of AI/ML frameworks (e.g. OpenAI, Hugging Face, LangChain, Pinecone, Weaviate, etc.)
• Familiarity with building LLM applications, RAG systems, or conversational AI workflows
• Experience integrating with enterprise systems via APIs or middleware (e.g. Salesforce, ServiceNow, SAP, Oracle)
• Ability to translate business problems into technical solutions—and deliver them fast
• Strong interpersonal skills; you’re just as comfortable on a whiteboard with a customer as you are in code
• Bias toward action, ownership, and continuous learning in dynamic environments

Nice to Have

• Background in SaaS, customer experience, support operations, or manufacturing systems
• Experience deploying AI in mission-critical environments
• Prior work with enterprise AI platforms or multi-agent orchestration

Additional Information

What We’re Offering

• Salary Range: List $150,000 to $170,000 annually + bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

M/F/Disabled/Vet VEVRAA Federal Contractor. We are a Drug-Free Workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer