Foreign Exchange Consultant

The Centre, Livingston; Livingston; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts on holidays

34 days annual leave

Pension scheme

Travel-related discounts

Annual recognition rewards

Job summary

The Centre, Livingston operates a permanent Foreign Exchange Bureau offering customer-focused service for foreign currency needs. You will stay updated on daily exchange rates, promote travel-related products, and handle large cash transactions with accuracy and compliance.

You’ll also monitor stock, reconcile cash, and ensure competitive offerings in a fast-paced environment. Ideal candidates have proven customer service and cash handling experience, strong interpersonal skills, and the ability

Qualifications

• Previous experience in customer service and cash handling is essential.
• Excellent interpersonal and communication skills.
• Strong attention to detail and numerical proficiency.
• Ability to thrive in a fast-paced environment while maintaining accuracy and efficiency.
• Proven ability to achieve sales targets and provide outstanding customer service.

Responsibilities

• Interact with customers in person at our Foreign Exchange Bureau, delivering excellent service while handling their foreign currency needs.
• Stay informed about the latest daily exchange rates, monitoring local competition to ensure competitive offerings.
• Process large cash transactions accurately and efficiently, adhering to company policies and regulatory requirements.
• Achieve sales targets by proactively promoting additional travel-related products and services.
• Monitor and manage stock levels of foreign currency, ensuring availability to meet customer demands.
• Conduct precise cash reconciliations and adhere to banking procedures in line with company policies.

Skills

Customer service

Cash handling

Interpersonal skills

Sales targets

Attention to detail

Numerical proficiency

Job description

Vacancy type: Permanent

• Interact with customers in person at our Foreign Exchange Bureau, delivering excellent service while handling their foreign currency needs.
• Stay informed about the latest daily exchange rates, monitoring local competition to ensure competitive offerings.
• Process large cash transactions accurately and efficiently, adhering to company policies and regulatory requirements.
• Achieve sales targets by proactively promoting additional travel-related products and services.
• Monitor and manage stock levels of foreign currency, ensuring availability to meet customer demands.
• Conduct precise cash reconciliations and adhere to banking procedures in line with company policies.

Who We’re Looking For:

• Previous experience in customer service and cash handling is essential.
• Excellent interpersonal and communication skills.
• Strong attention to detail and numerical proficiency.
• Ability to thrive in a fast-paced environment while maintaining accuracy and efficiency.
• Proven ability to achieve sales targets and provide outstanding customer service.
• Familiarity with foreign exchange markets and knowledge of daily exchange rates.
• Confidence in reconciling cash accurately and following company banking policies.

Reasons to Join Us:

• Unleash your potential with a competitive salary
• Be part of a travel-obsessed team that shares your adventurous spirit.
• Embark on exciting familiarization trips to expand your knowledge and fuel your passion for travel.
• A Personal Development Plan and our commitment to continued training, development, and career progression – share your career-goals with us and we’ll work together to help you achieve them
• A varied company benefits scheme which includes amazing discounts with UK high street retailers
• Generous staff discounts on your own holidays plus discounts available for family and friends
• 34 days annual leave – well, you need time to enjoy those amazing holiday discounts, don’t you

• Perfect attendance reward– £100 holiday voucher
• Refer a friend incentive – £750reward
• Company pension scheme
• Death in Service
• Long service rewards – love to shop vouchers and celebratory long service lunch or dinner with your colleagues and management