Forecast Analyst

Everi, Inc.; Kenilworth; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading logistics firm in England is seeking a dedicated professional to optimize service quality and manage network performance. The ideal candidate will analyze data to assist in planning and reporting across operational teams, thereby driving continuous improvement. Responsibilities include creating daily reports, managing network operations, and facilitating communication with stakeholders at all levels. Strong analytical skills and experience with Microsoft Office are essential for this role, providing a solid foundation for career advancement.

Benefits

At least 33 days of annual leave

Access to flexible perks including shopping vouchers and insurance

Career progression opportunities

Qualifications

• Experience with data analysis and performance reporting.
• Ability to track and improve network performance.
• Proven skills in communication and stakeholder management.

Responsibilities

• Optimize service quality by reporting accurate network data.
• Track network performance to identify improvement opportunities.
• Compile daily and weekly performance reports.

Skills

Data interpretation

Analytical capabilities

Strong Excel skills

Client collection management

Communication

Tools

Microsoft Office

BI

MI

SAP

SQL

VBA

Job description

Reporting to the Forecasting and Planning Manager, you will optimise service quality by providing accurate information on the volume capacity and service levels within the Evri Premium network and reporting to a variety of stakeholders to aid effective management decision making. You will analyse and interpret this data to assist in the planning of the overall network, as well as identifying areas of the operation where service is at risk and act immediately to prevent or mitigate erosion of service.

You will track and record network performance to identify on‑going performance improvement opportunities. You will suggest and build new reports to improve the planning of the network and highlight service failures and work with stakeholders to ensure these are used and understood.

Key Role Responsibilities

• Assisting the Forecasting and Planning Manager in the implementation of planning requirements; to forecast, monitor and improve the full end‑to‑end parcel process (Hub through to delivery to customer).
• Understanding the Evri Premium network operating windows and processes to create accurate data for planning and service monitoring within hubs, depots and the wider network.
• Producing daily reports that contain volume, service level analysis, process and resource requirements for the network.
• Compiling and publishing weekly/monthly reports as required on network status and performance/compliance for cascade through Operations from Director level and below.
• Managing the network according to the plan across the whole supply chain, client collection and beyond.
• Analyzing hub/depot processing data and considering planning constraints such as parcel machine throughputs and performance.
• Monitoring accuracy of forecast versus actual performance results and supplying the hubs and depots with accurate information to optimise labour and asset utilisation. You will work with stakeholder groups to train and implement the practical use of this information/output from reports.
• Proactively identifying changes in activity within the Evri Premium network and effectively adapting planning, assisting in the review of hubs, depot and wider network activities for changes and events, e.g. by process, bank holidays, peak plans and product changes.
• Utilizing historical data and working with hubs, depots and the wider network to install a culture of continuous improvement in planning to reduce cost and improve quality by improving the accuracy of process planning.
• Escalating your findings to the appropriate operational area, alerting to the impact of non‑action and advising recommendations for resolution, working with stakeholders to drive continuous improvement.
• Hosting daily network conference calls with managers and senior managers across depot, field and customer services, questioning service performance and escalating accordingly so that failures are understood and avoided moving forward.

What We Can Offer You

• Annual Leave: At least 33 days of annual leave (including Bank Holidays).
• Career Progression.
• Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.
• Working knowledge of systems used within Hermes, BI, MI and SAP.
• PC literate with a working knowledge of Microsoft Office (strong Excel user).
• SQL and VBA desirable.
• An understanding of the Hermes operation desirable.
• Numerate self‑starter with excellent data interpretation and analytical capabilities.
• Strong commercial awareness.
• Understanding of Lean and other process improvement methodologies.
• Ability to communicate in a strong and confident manner effectively at all levels of the organisation.
• Highly credible and able to influence and win the confidence of others.
• Ability to work on your own initiative or as part of a team, often in a high‑pressured environment, and to establish effective working relationships at all levels of the business.
• Flexible approach to work.
• Willingness to travel and stay away from home as required.

At Evri Premium, we know we only grow if our people do too. That's why we’re committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We are on a journey to better represent the customers we serve around the UK. We are committed to removing barriers and ensuring that each person at Evri Premium is valued for who they are and what they bring to our business. We are Evri. Where everyone is welcome.

We’re excited for the future. Let’s deliver it together.